Kia Vancouver
Vancouver, BC
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# Summary The dealership receives overwhelmingly positive feedback for its sales team, with customers praising staff members like Milad, Rachel, and Steve for their professionalism, patience, and stress-free purchasing experiences. However, one customer reported significant service center issues, including billing discrepancies and incomplete work that contradict the otherwise excellent reputation reflected in the majority of reviews.
I visited the service centre, and it was a frustrating experience. The advisor never spoke clearly, I asked for additional service when I asked for the extra charge he mentioned $10 but charged me $110! If the advisor can’t say it properly, write it down! That’s why I asked for the exact amount. My previous service technician was shocked when he saw the invoice. He said the charge should be $180, not $347. While they didn’t fix the navigation, which I had mentioned, the car wash itself was disappointing. It seemed no one even try to wipe the car. Be careful where you go for service!
Just picked up my new Kia EV6 Land Premium Package from Kia Vancouver, and I couldn’t be happier with the experience! Huge shoutout to Milad for making the whole process incredibly smooth, stress-free, and actually enjoyable (which is saying a lot when buying a car 😄). From start to finish, Milad was professional, patient, and super helpful. He answered all my questions, made sure I was comfortable every step of the way, and hopefully got me a pretty amazing deal too! The EV6 is an absolute beauty, and I’m beyond excited to drive it around Vancouver. This is my second car and I have to say the whole services team there know what they're doing and I appreciate the sales team (Mo, the sales manager) for follow ups after the purchase. If you’re looking for a new vehicle and want someone who genuinely cares about helping you, definitely ask for Milad at Kia Vancouver. Thanks again for everything!
I visited Kia Vancouver on Marine Drive intending to buy a used car, but the team’s enthusiasm and guidance helped me make an informed decision — and I ended up choosing a new Kia EV instead. I’m very happy with the experience, and my Kia drives incredibly smooth. Truly appreciate the team’s support specially Steve.
Rachel made our Kia Sportage purchase an enjoyable and stress-free experience. She was attentive, patient, and always available to answer our questions. We never felt pressured, and she helped us find the perfect vehicle for our family. The delivery process was seamless, and Rachel made sure we understood all the features before leaving the dealership. Excellent service from start to finish! Highly recommend working with Rachel.
Excellent experience at this Kia dealership. By far the best service I’ve received at any car dealership. Steve was knowledgeable, personable, and made the whole process genuinely pleasant. His colleague Mo also played a big role in my decision to buy from this location. It’s refreshing to deal with a sales team that doesn’t feel like the typical pushy car dealership experience. Highly recommend if you’re in search for a new car.
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