Kieswetter Mazda
Kitchener, ON
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# Summary The dealership earns widespread praise for its knowledgeable, friendly sales staff and smooth purchasing experience, with customers particularly highlighting excellent service from team members who prioritize customer needs without pressure. However, one customer reported significant post-purchase issues with vehicle quality—including wheel alignment problems, brake noise, and dashboard vibrations—that remained unresolved despite multiple service attempts, raising concerns about after-sales support and pre-delivery inspections.
I had an amazing experience buying my 2026 Mazda CX-5 from Trisa at Kieswetter Mazda! I’m absolutely obsessed with my upgrade, the car is beautiful and drives amazing. From start to finish, the whole process was incredibly smooth and stress-free. Trisa made everything so easy and was super knowledgeable about all of my options while I was shopping. She took the time to answer my questions, explain features, and helped me feel confident in my decision without any pressure. If you’re looking for someone who’s friendly, professional, and truly knows her stuff, I’d highly recommend working with Trisa. Thank you for making such an exciting purchase such a great experience!
If you want the best service, experience, and deal come here! My girlfriend and I recently traded in a car, and we have been to and talked to several dealerships but the team here genuinely cares and wants the best for you. By far the best experience I had purchasing a car in my life. Ask for Trisa and Olivia! Trisa our sales consultant and Olivia our business manager, were lovely. From the very first visit, Trisa kept us updated, informed, and acquired the numbers we wanted right away, with no wasted time. She was very accommodating and friendly. Even during pickup, she took the time to explain everything and answer any questions so I was familiar with everything before taking off. When talking with Olivia, she informed us of every additional options we may want or need but she did not pressure us or make us uncomfortable in any way. It felt like she genuinely cared for us and our vehicle. She was also very patient and informative and worked with us as we went through what we wanted with the vehicle. Overall, if you want a team that actually genuinely cares about you, purchase your vehicle here! (PS THANK YOU FOR THE HAT TRISA!!)
I purchased a 2022 Mazda CX-5 AWD Turbo, and the sales process was smooth and satisfactory. However, after taking delivery of the vehicle, I began experiencing several issues, which I promptly reported to the dealership. Firstly, there appears to be a wheel alignment problem. Although the dealership mechanic assured me that the alignment had been inspected and was functioning properly, I have consistently noticed the vehicle drifting to the left while driving on the highway. Despite their attempts to address the concern, the issue remains unresolved. Secondly, there is a persistent creaking noise when applying the brakes. The mechanic informed me that the brakes are aftermarket and stated that nothing could be done. This response was both surprising and unsatisfactory, as this information was never disclosed during the sales process. I find it difficult to accept that no solution can be offered. Additionally, there is an irritating vibration or creaking sound coming from the dashboard while driving, which further detracts from the overall driving experience. I have communicated all of these concerns to the business manager; however, none of the issues have been resolved to date. Based on my experience, I would advise other potential buyers to thoroughly inspect any vehicle before purchasing from this dealership. Overall, my experience has been disappointing.
We had decided to come look at the Mazda CX-90 GPT without an appointment, and were immediately met by the receptionist and Al Holliday. From the moment we walked in was an exceptional experience including Olivia from financing. They even helped with pulling off my fiance’s proposal by having everything ready at pick up. Cannot say enough good things about Kieswetter Mazda.
I had an amazing experience at Kieswetter Mazda. I recently purchased a pre-owned 2023 CX-50. The whole process was very smooth and easy. I want to give a special shout out to Kyle Rutty and Cameron Sharifi for all their help and accommodations. Highly reccomend this dealership.
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