Kingston Kia
Kingston, ON
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# Summary The dealership receives widespread praise for its sales team's professionalism, patience, and customer-focused approach, with multiple customers highlighting exceptional experiences and personalized service. However, one customer reported a negative experience with management regarding a warranty claim, citing dismissive treatment and lack of support in pursuing the claim through proper channels.
Amazing experience at Kingston Kia! Taylor Mattice went above and beyond, found me a great vehicle that fit my needs and wants. He was knowledgable, quick to respond and friendly! He even delivered it right to my driveway. I would 10/10 recommend him if you're looking for a new vehicle.
I usually don't rate a 1 start but I'm so proud doing that today as I was not treated right at this dealership, I was told to bring in my car to get it inspected after my Engine shutdown (optima 2012 Theta II engine) which is very famous for recalls under warranty claim, then I met with Danica the manager who also told me not to waste my time and my money for inspection because she is sure 100% from her wide experience that kia won't accept my warranty claim submission and that I should just go find a used engine somewhere or something and she printed me a car fax that showed that the car has a tampered odometer or something I didn't even know but it looks like it was a mistake on the system, and I was able to get my engine replaced at another dealership outside Kingston which is my home city, so basically I lost time and money on extra towings to get something done very far from home just because the manager at Kingston kia didn't want to follow the guide lines and submit my paper work for me, this is my last visit to this store and I won't even change my oil there.
I recently purchased my car from Kingston Kia, and I have to say, the entire experience was outstanding from start to finish. Mavrick went above and beyond to make everything smooth and stress-free. He was incredibly professional, patient, and honest — I never felt pressured, and he made sure every detail was handled perfectly. He truly cared about finding the right fit for me and went the extra mile to make the deal work. A big thank you also to Richard and John for their help in making everything come together. It was clear that everyone worked as a team to make this a major success. From the communication to the paperwork to the delivery — everything exceeded my expectations. I received an amazing deal on my brand new 2025 Sportage Hybrid, and I can’t recommend Mavrick and the team at Kingston Kia enough. If you’re looking for a dealership that genuinely puts customers first, this is the place to go!
The finance manager, Sal, was the best. He saw exactly what I needed and made it happen. I have never had such a superb experience purchasing a car. I would recommend Kingston Kia, and especially Sal to everyone I know who needs a car. Five stars are not enough. I love my new car and would definitely go Kingston Kia for all future purchases.
I recently purchased a vehicle from Kingston Kia and wanted to take a moment to recognize the outstanding service I received from Derrin and Richard. Buying a vehicle can be a stressful process, especially when you’re trying to make sure you fully understand the numbers, financing, and paperwork involved. Derrin and Richard were incredibly patient, professional, and transparent throughout the entire process. They took the time to walk through my questions, explain the details clearly, and address any concerns I had so I could feel comfortable with the decision I was making. What stood out most was their willingness to slow things down and ensure I understood everything before moving forward. They never made me feel pressured and were genuinely focused on helping me make a confident and informed purchase. Their professionalism and customer-focused approach made a big difference, and I truly appreciate the effort they put into making the experience a positive one. Thank you, Derrin and Richard, for the excellent service and for helping me through the process with patience and clarity. I would gladly recommend Kingston Kia to anyone looking for a vehicle and a team that takes customer care seriously.
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