Franchise Dealer

Kitchener Chrysler Jeep Dodge Ram

Kitchener, ON

4.4(1,468 Google reviews)

Brands

Chrysler, Dodge, Jeep, Ram

Contact

549 Fairway Rd S, Kitchener, ON N2C1X4, CA
(226) 458-3700kitchenerjeepram.com/

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Google Reviews

# Summary Dealership staff, particularly salesman Kaleb and business office specialist Brittany, consistently receive praise for their friendly, knowledgeable, and professional approach to vehicle purchases, with customers highlighting smooth, stress-free transactions and excellent follow-up service. However, one long-term customer reported a significant decline in service quality following a recent ownership change, citing rushed appointments, inconsistent communication, and a loss of the customer-focused approach that previously distinguished the business.

Brendan Grahama month ago

Excellent Vehicle Purchasing Experience! Kaleb was extremely knowledgeable and great to work with. It was Kaleb's excellent communication skills and due diligence that ended up having us purchase two vehicles quicker than I expected. It was a pleasant purchasing experiencing with the whole team at the dealership. Brittany was also very knowledge with the business office product offerings and assisted us in purchasing the extra items we felt were important. Thank you to the entire team at Kitchener Chrysler Dodge JEEP RAM for assisting us with our two vehicle purchases.

Ramesh S3 months ago

I just went in for an inquiry and ended up returning home with my Toyota Corolla Cross — now it’s officially mine! The whole experience was great. Kaleb was very friendly, professional, and helpful throughout the process. He explained everything clearly and made the purchase smooth and stress-free. Really appreciate the excellent service. Highly recommend! 🚘

ebin prince2 months ago

I had a great experience at Kitchener Chrysler Jeep Dodge Ram. Kate at the front desk was very welcoming and greeted me with a warm smile. Kaleb was amazing—super friendly and made the whole car selection process very comfortable. Brittany made the financing process easy, and Alex handled the paperwork smoothly. Thank you to the entire team for their excellent service. I would definitely recommend them to others!

Adam Watsona month ago

Bought a 2017 Ram 1500, it was my first time buying a vehicle from a dealership. The truck was exactly as described in the listing. Kaleb was super friendly and laid back and wasn’t pushy like some salesman’s. Kaleb did an amazing job describing it and showing it to me. Kaleb was easy to contact with any questions and quick to respond and followed up with me a few days after purchasing the vehicle to see how it was. I would definitely recommend contacting Kaleb with any questions about a vehicle there selling. Ranbir was a huge help with financing and was also quick to respond and easy to get in touch with. Everyone else at the dealership were super friendly from the minute I walked in to the minute I left. The truck came with a full tank of gas and 2 years of free oil changes which is great. The truck was also completely clean inside and out not a speck of dust or dirt anywhere.

Mazeed Alama month ago

I purchased my brand new Jeep from the former Wendell Motors a few years ago, and it was the best dealership experience I had ever had. The staff were knowledgeable, professional, and genuinely cared about their customers. I referred friends, family, and anyone I knew who was looking for a vehicle because I had so much confidence in the dealership. Unfortunately, since the dealership was sold to another entity, the level of service has noticeably declined. The customer-focused approach that made Wendell Motors stand out seems to have disappeared. Service appointments feel rushed, communication is inconsistent, everything is sales, don’t even check if you have prepaid for service, and the overall experience no longer reflects the high standards that originally earned my loyalty. It's disappointing to see what was once an exceptional dealership become just another average service department. I had to find another dealership to get my vehicle serviced. I hope management takes customer feedback seriously and works to restore the level of service that built the dealership's reputation in the first place.

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