Knapp Chevrolet

Absolutely amazing experience buying my 2024 Trailblazer RS! Alex was an outstanding salesperson from start to finish even. Even during the test driving the car he didn’t complain once! He was very professional, patient, knowledgeable, and was never pushy. He made the whole process smooth, stress-free, and actually enjoyable. Never spent less than 8 hours in a car dealership. He took the time to answer all my questions and made sure I drove away completely happy with my new vehicle. The finance manager Juan was also fantastic to work with. Everything was explained clearly, the process was quick and easy, and I truly felt taken care of the entire time. I couldn’t be happier with my new Trailblazer RS and the customer service I received. Highly recommend asking for Alex if you’re looking for a new vehicle!

Words cannot express my gratitude for such amazing customer service. Over a month or more, I had inquired about an SUV from different dealerships and individuals. I was even told that my price was unrealistic. Jonathan invited me to see this beautiful GMC and I'm so happy I did. From inquiry to purchase, Jonathan's chill personality stood out. He was helpful, but not aggressive, which I appreciated. The warranty department was super nice, too. I felt like I got a lot for the price. They washed, waxed, shampooed rugs, new mats, and Jonathan even drove the car to my house, with a full gas tank and showed me how to use some of the features. I have never had a dealership go above and beyond like this, I am stunned at the exceptional service! BRAVO

I recently purchased a 2010 Toyota Prius from this dealership, and my experience has been extremely disappointing. The vehicle was sold to me “as is,” but several major issues were not properly disclosed upfront. Within just one day of having the car, I realized the brakes were unsafe and needed immediate repair. Since the salesperson personally drove the vehicle to me for the test drive, it’s hard to believe these issues were unknown. In addition to the brake problems, the key start system was not functioning properly, the driver-side window was broken, and the car was not even properly detailed or cleaned before delivery. The dealership was initially reluctant to address the brake issue and only took action after my uncle intervened. As for the broken window and faulty key, they did not want to repair them either until I escalated the issue to management. They agreed to fix them as a “courtesy,” which was frustrating considering these were pre-existing problems that should have been addressed before the sale. Parts were supposedly ordered, and the window was “fixed,” yet only one week later, the exact same window issue has returned. This raises serious concerns about the quality of their repairs and overall customer service. I understand purchasing an older vehicle may come with some wear, but basic safety issues, faulty equipment, and poor transparency should never be overlooked. I expected honesty and professionalism, but instead, I’ve dealt with repeated problems, poor communication, and inadequate service. I would strongly encourage potential buyers to thoroughly inspect any vehicle from this dealership and be extremely cautious before making a purchase.

My name is Shatara Fogle, and I recently came in to Knapp Chevrolet for an oil change. My original service location was Bayway Chevrolet, and I can honestly say Knapp Chevrolet is much more efficient and significantly faster. Vince provided exceptional customer service from start to finish. He was professional, friendly, and very helpful throughout the entire process. The wait time was short, and everything was completed efficiently. I also appreciate that the location is conveniently close to my home, which makes it even easier to return for future service. Overall, I am very satisfied with my experience and would definitely recommend Knapp Chevrolet to others. Thank you for the excellent service!

Kevin in sales was such a big help. Very honest and upfront about the condition of the vehicle, provided all of the service history and related paperwork, and worked hard to get me the numbers I wanted. Can’t say much about everyone else, but Kevin was great and would definitely purchase a vehicle from him again!