Knight Claremont Chrysler Dodge Jeep RAM
Claremont, CA
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# Summary The dealership receives strong praise for its salespeople's professionalism, attentiveness, and customer service skills during the purchasing process, with customers noting comfortable facilities and transparent dealings. However, one customer reported a significant service failure after purchase, citing poor follow-up communication regarding a vehicle defect and unmet promises over a four-month period.
From beginning to end working with Ben was smooth and clear. He was informative, upfront, and had great people skills. I would highly reccomend working with him on your next purchase. He wasn't pushy, understood our needs, budget and was very respectful. We were on vacation at the time when we stopped in. Knights Claremont CDJR's lot was full with a good amount of selection to choose from. The facility was well kept inside and out. Ben's customer service was top tier. Wether you buy or not they offer complimentary drinks while discussing numbers such as water and sodas. They also have 2 full body massage chairs to enjoy in an area where they have games and a pool table for kids to play. It was the first time we've done business here and we were very impressed with the outcome. This dealership definitely has a valuable asset on their team. Thanks again, Ben for all your help and making our buying and trading process such a smooth transaction. We love our new Tahoe! May the Lord bless you 10 fold 🙏. Keep that mini Jesus as a reminder that you're always protected and how loved you are. God bless you.
Marc Marco and Danny, I had an amazing experience buying my C8 yesterday. The seller was extremely kind, professional, and helpful throughout the whole process. He answered all my questions, made everything easy, and made me feel comfortable and confident with my purchase. You can tell he truly cares about his customers and goes above and beyond to help. I really appreciate the great service and highly recommend him to anyone looking to buy a car. Thank you again for making this such a great experience!
I did not have a good experience with knight Claremont jeep dodge. I purchased a jeep grand Cherokee at the end of October and am still waiting for a call back from their customer satisfaction employee. I sent numerous emails requesting assistance and didn’t get anywhere. I left multiple messages with the customer satisfaction employee and she finally called me back in mid November (holidays were an excuse) we are well past the holidays here in mid February still haven’t heard back. After purchasing my vehicle, before leaving the lot, the sales person and I did a walk around the vehicle and found a scratch on the front passenger door. We documented it on the paper and he assured me it would be fixed. The offer he provided was that I would be contacted next week and we could discuss options ranging from me taking my vehicle to be dropped off, someone picking it up, or me going to a local jeep dealer (I live 80 miles away from knight Claremont). I had to do follow up after follow up call, email, requests, escalations to various managers and now 4 months down the road I have given up and am writing a review. My vehicle had a scratch which I didn’t put on it, I wasn’t provided the customer experience I deserve. They were very attentive while I was in the purchasing process but as soon as I signed and drove off I didn’t exist anymore. I would not recomend this dealership to anyone. Go to a different dealership a few miles down the road. If you do go here make sure you get everything in writing and get names. Request emails for proof. It’s very unfortunate to have an experience like this, I want to warn others before they experience something similar.
Just purchased a Tundra. ANGEL TERAN, HECTOR BECERRA and ADAN GARRIDO were beyond helpful and patient with the negotiation process on both sides. This experience with this dealer and these 3 gentleman made me not have any buys remorse! I do plan to purchase another car soon and because of these 3 sirs I will be coming here when I’m ready! No where else! Once’s again I appreciate all that were involved in this process! Very satisfied!!
I don’t even know were to start on how amazing the staff was especially WES!!! He bent over backwards helping me was so patient and I never once felt pressured! He was fighting finance companies for me to make sure I got the monthly payment I wanted and kept me updated the whole time this was honestly the best car buying experience I had and I would definitely recommend this dealership and WES!!! Omg thank you so much I’m so happy with my new Car !!! I will definitely be recommending this dealership to family friends and I already started telling my coworkers about this dealership! Trust me when I say your in good hands and someone give Wes a RAISEEEE!!!❤️❤️❤️
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