Franchise Dealer

Koons Clarksville Chevrolet GMC

Clarksville, MD

4.4(2,221 Google reviews)

Brands

GMCChevrolet

Contact

12421 Auto Dr, Clarksville, MD 21029
(410) 457-9808koonsclarksvillechevygmc.com/

Google Reviews

# Summary The dealership receives consistently high praise for friendly, patient sales staff who provide thorough assistance throughout the purchase process and are willing to negotiate fairly with customers. However, one customer reported concerns about service department pricing practices and a maintenance oversight that caused vehicle performance issues.

Preethi Kumar4 months ago

Purchased a GMC terrain elevation Awesome experience!! Everyone were so nice and helpful. Big shout out to Logan Lesperance, our sales consultant. He patiently walked us through the car features and specs and explained all the functions of the car during our test drive. He also walked us through the negotiation and sales process, getting the car ready for us while we concluded the Financial piece. Consummate professional, end to end experience. He took care of us really really well - highly recommend talking to him if you’re interested in buying a GMC vehicle.

Kathie Underwood9 months ago

I had requirements for my new vehicle! Red, leather seats & power sided mirrors. Rico & Josh made it happen. We've been going to this same GM dealer for over 20 years and have purchased over 14 cars! You want great customer service, go see them!

Chad Quarles9 months ago

I brought my truck in to have a warranty repair done to replace a failing pulley for the drive belt. I asked to have the belt replaced as well. This what not covered so you tried to charge me $275 to replace the belt. Looks like $200 of that was for labor, which GM was already paying you for since the pulley replacement would require you to take the old belt off, replace the pulley, and put the old belt back on. Instead of putting the old belt back, I asked to replace it with a new one. Additional labor would be opening the packaging… I asked about this and they did drop the total cost to $160 but insisted they had to charge labor for any part and that that is how the mechanics are paid. Seems like nonsense to me but at least I wasn’t getting mugged as mercilessly for a $275 dollar belt. A few days later I went to fill up the windshield fluid at the gas station and noticed the dealership had left my PCV hose disconnected. The truck had been idling rough which now made sense since it was being starved for air. I won’t be trusting my vehicles with this dealership moving forward.

Reese Blackwell7 months ago

We recently purchased a GMC truck.what a great buying experience from the door. We had gone other dealerships in the area but something just wasn't right. I knew when we sat down that we were going to buy here. We got the Truck we wanted for the price we needed. I will be back when I'm ready for a upgrade. I love my Truck ❤.thank you Zaki and Hamza and the entire sales team for making this a great experience.

Marcus Canty3 months ago

Very very down to earth salesman, not pushy at all an actual regular person. I would definitely recommend going back to Clarksville Chevy dealership and I highly recommend you ask for Rico. Great sales guy.

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