Koons Woodbridge Buick GMC

I drove from Pennsylvania to purchase my used 2025 Ram 1500. I had a very nice experience with everyone. Tony & David had great communication by email, and we came to an agreed price that was honored when I arrived, no bait and switching at all. Jason was my sales representative when I arrived. He answered all the questions I had and was a pleasure to work with. Jay in finance, who is responsible for providing financing and selling extra services, did his job and offered several additional services, provided great examples and didn’t over push the services when the offers weren’t accepted. Overall, I had a great experience and would gladly drive the three hours to purchase another vehicle.

My wife and I had an outstanding experience at Koons Buick GMC, and we truly want to recognize several individuals who made this process exceptional. Mr. Angel Miranda from Sales was professional, honest, patient, and genuinely customer-focused throughout the entire process. At no point did we feel pressured to purchase a vehicle. He took the time to answer our questions, allowed us to carefully evaluate our options, and created a very relaxed and comfortable environment during the purchase of our 2022 Ram 1500. His professionalism and transparency made a major difference for us. We would also like to recognize Mr. Maks Seriki from Finance. He was straightforward, respectful, and worked hard to help us secure the best possible financing terms. Everything was explained clearly, and we truly appreciated the honesty and professionalism during the finance process. We never felt rushed or pushed into unnecessary products or decisions. In addition, we want to thank Colin and Nichole from the Service Department for the outstanding support regarding my wife’s 2020 Buick Encore GX. They carefully explained the current issue with the vehicle, were transparent about the repair process, and most importantly, they did not try to upsell unnecessary repairs or services. In fact, their honesty and customer-first approach actually saved us money. What impressed us most about Koons Buick GMC was the overall atmosphere. The dealership felt welcoming, calm, and genuinely customer-driven. Every person we interacted with treated us with respect, professionalism, and honesty. After going through the stress of a previous vehicle total loss situation, this experience was incredibly refreshing and reassuring. Thank you again to Angel Miranda, Maks Seriki, Colin, and Nichole for making this such a positive experience. Their professionalism and integrity truly stood out.

From first contact to end of sale Daniel was perfect! He was very professional and helpful with my purchase. I absolutely love my Durango. The car was in pristine condition, low miles, and almost perfect interior. I was able to take it on a test drive and it sealed the deal for me. If you go to Koons ask for Daniel! He even offered to take pics of me with my new ride!

I had a decent buying experience and the price on the used, low mileage truck was fair. My reason for only two stars is absolutely terrible(zero) after the sale customer service in my experience. To be fair while I purchased the truck at their asking price I did not purchase financing, add ons or any extended warranties. I did listen to the sales pitches for those but declined. I should also mention I live approximately 90 miles from the dealership. For those reasons I assume I am not seen as a valuable customer. I purchased the truck on May 13, 2026. I paid by cashier check and was told my signed documents would be emailed to me. After purchase I found that many of the documents would not open on my laptop. Possibly my laptop issues but I’m not sure. On June 1 I responded to the email that contained my documents asking for their help in my getting the itemized purchase agreement. To date, no response. On 6/2, 6/4, and 6/11 I left voice mails with the “Customer Relations Manager” extension. To date, no response. On 6/9 I tried the finance department. I spoke with a person but for some reason the call failed as I was explaining my reason for call. I called back and got a different finance person. He mentioned who I was speaking to and said he would forward my call to him. It went to voicemail. I left a message to call me back. To date, no response. Yesterday 6-10 I left a voice mail with Customer Relations and Finance department. As of today, no response. I am a retired sales manager and take negative reviews seriously but this dealership has made it clear to me that I have no value to them. Very poor business character in my opinion. Doug Statler

Our daughter goes to school at the US Coast Guard Academy in New London, Ct. From there, she absolutely fell in love with a Jeep Wrangler on the lot at this dealership. Our salesmen, Mustafa, was tireless in answering each and every question our daughter had about the car from hundreds of miles away. Luckily, her Jeep was still on the lot when she got her summer break and with Mustafa's help, we snatched it up the day she returned home. Everyone we dealt with but especially Mustafa was helpful, courteous, friendly, and professional. It was a pleasure dealing with Mustafa and the dealership, and our Coastie has a sweet first car