Koons Woodbridge Ford

Five stars for Koons Ford The entire process was smooth, professional, and transparent. No hidden fees or last-minute surprises. A huge thanks to Manuel for making this the easiest car purchase I’ve ever had. Highly recommend!"

Had a good experience. Ade and Luke were in contact with me since the day I submitted my inquiry. When I arrived the 2 vehicles I was interested in were parked at the entrance ready to go. I made my choice and the rest of the process went smoothly. They even helped my relative with their new truck .

Only giving them 2 stars because of the salesperson. Greg was very attentive and got me into a truck that I thought I had really liked. The problems did not begin until I was ready to take the truck home. After being in the dealership for ~4 hours and ready to take my truck home, I was told that they had to complete a state inspection on the vehicle. It was downhill from there. I received the truck the next day to find the porters bitten fingernails in the vehicle, yuck. I turned the radio on and the volume was turned up to 25/30. Someone was jamming on the way to me. Lol. The biggest problem was not even having the vehicle one whole day. The check engine light came on. Seriously?? I called the dealership to make them aware and was pretty much cast aside. Was told your warranty should cover. Mind you I have had this vehicle one day! My only option according ro the sales manager is to bring the vehicle back to Woodbridge for them to look at. Please people avoid this dealership they are crooked and customer service is awful. Will never return here for another vehicle. Spend your hard earned dollars elsewhere

It was quite easy to schedule my most recent appointment of June 2, 2026 to have my 2022 Maverick serviced for both state safety and emission inspections. Brandon was assigned my case. When I checked in to drop off my vehicle, Nicki assisted me very quickly and professionally and reassured me that I could pick my truck up at the desired time. My vehicle was ready an hour in advance and Nicki also insured that a recent recall was resolved/completed without my request. This overall service at Koons Ford in Woodbridge was excellent. Keep up the outstanding work! I will certainly return for any future needs! Many kudos to Brandon that has such an amazing team and also greeted me when I picked up my vehicle!

I had an outstanding experience working with Ali Farhat — truly one of the best sales professionals I’ve ever dealt with. From the moment I walked in, Ali went above and beyond to make the entire process smooth, stress-free, and actually enjoyable. He’s extremely knowledgeable, patient, and genuinely cares about helping you make the right decision — not just making a sale. He took the time to answer every question, explain all options clearly, and made sure I was 100% comfortable every step of the way. What really sets Ali apart is his honesty and professionalism. No pressure, no gimmicks — just real guidance and top-tier customer service. He made me feel confident and valued as a customer, which is rare these days. If you’re looking for someone who will take care of you and make the whole experience seamless, ask for Ali Farhat. You won’t regret it. 10/10 service — highly recommend! SALES GUY ALI FARHAT