Used Car Dealer

Kowalis Auto Group

Orland Park, IL

3.8(20 Google reviews)

Brands

LexusToyota

Contact

Google Reviews

# Summary The dealership receives mixed feedback regarding service quality and customer care, with some patrons praising the professional sales team, comfortable facilities, and thorough vehicle maintenance, while others report serious concerns about mechanical competence, damage to vehicle components, and inadequate resolution to service issues. Experiences range from highly satisfied repeat customers who appreciate the attention to detail and follow-up communication to frustrated buyers who felt neglected and unfairly treated when problems arose during routine service.

Jason Lopez5 months ago

The left lane is for passing. I was already going 56. Speed limit is 55. This means you have no right speeding in the left lane. Have some common sense on how laws work

chuck travis2 years ago

Great service and sales team. The GM is professional and follow up and texts very appreciated. Cafe area is comfortable and the retail store was surprise, able get few gifts and cards while waiting.highly recommend.

Gary Szparkowski5 years ago

They serviced my vehicle and as always were professional and courteous. Car was washed and cleaned when I picked it up. I recommend Orland Toyota for your Toyota purchase. I have purchased 3 vehicles from them.

noone special7 years ago

Don’t buy a car or take your car in for repairs here, the staff doesn’t care about you or your vehicle. We brought a new 4 runner with custom wheels from Orland Toyota. Taking the vehicle in for the first oil change and tire rotation it was assumed that they would have to tools to rotate the tires instead the mechanic was caught rummaging through our truck looking for a socket. When we got the vehicle back after service the center caps on the wheels were over tightened and would no longer stay screwed into the wheel. The dealership had us bring the vehicle back multiple times and worked on all four wheels over the course of a year and a half. The owner of the company decided that at the most they would cover half of the damage they caused because the documentation only referenced two wheels being bad. He has been told that all four were bad multiple times. The company is rotten from the top, don’t buy from them. I would have given zero stars if possible.

Barbara Peterlin (Barb)4 years ago

I like the Kowalis Auto Group. An employer was helpful with when I needed brakes, change oil, etc. I was very happy that I had car wash. It looked very clean and shiny.

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