Kunes Mad City Mitsubishi of Madison
Madison, WI
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# Summary The dealership receives praise from most customers for knowledgeable salespeople who provide transparent communication, stress-free purchasing experiences, and fair pricing. However, one customer reported significant issues including billing discrepancies, inadequate vehicle inspection that led to transmission failure, and poor service department responsiveness.
Paul at Kunes Auto Group is an excellent salesman. He was very professional, friendly, and easy to work with. He made the whole car-buying process simple and stress-free. Paul explained everything clearly and helped me get a great deal without any pressure. I’m very happy with my experience and would highly recommend him to anyone looking to buy a car.
Paul Coleman, my salesperson did a great job. I told him what i needed and he met that for me. He was very persistent and as they say presistance pays off. Check him out for your car buying needs. I love my horny it's the best...
I’ve been nothing but disappointed with my experience with Kunes. I got a car less than a year ago. When applying for my loan they attempted to over charge me 900 dollars over the amount they quoted and I was approved for. After getting that settled and getting my car It was great until a couple weeks ago. Every single warning light came on in my car I got it in to get it checked out and they told me everything was fine. So I kept driving and two weeks later my car broke down and gave me a bright red transmission warning and told me to do an emergency stop so I did. I got my car towed over. And than while discussing the issue Jess in the service department also refused to listen to anything I had to say. And then proceeded to scoff and hung up on me after I apologized and expressed my frustration after being told multiple different stories and the problem never being solved.
I highly reccomended this dealership. I drove around 3 hours to get here and would do it again. Prices are very good, great customer service. Cody (as pictured) was very attentive, helpful, honest and made my experience stress-free and very easy.
I went into the process not knowing exactly what kind of vehicle I wanted, but Robert was on top of everything from the start. While I did lose some money on my trade-in, what I gained more than made up for it. Robert took the time to communicate with me, understand my commute, my lifestyle, and the things that were absolute non-starters for me. He listened, asked the right questions, and helped me find a vehicle that truly fit my needs. The communication throughout the entire process was outstanding. I never felt pressured, and I always felt informed. I highly recommend working with Robert if you’re looking to purchase a vehicle. He made what could have been a stressful process feel easy and straightforward. IFelixYou Louis
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