LaFayette Lincoln

I received an unsolicited sales call at 8:35 AM from this dealership in Fayetteville, NC, despite never contacting them and living across the country with a completely different area code. When I pointed out the area code difference, the salesperson dismissed it by saying, “we have a lot of military around us.” That is not an explanation, and using the presence of military personnel to justify contacting random out of state numbers is inappropriate and disrespectful. The call became unprofessional and was abruptly ended. When I followed up with management to understand how my number was obtained and to have it removed, no one could or would explain where my personal information came from. I contacted my local Ford dealership (Kendall Ford in Washington), where I actually do business, and they confirmed there is no shared system that would provide my information to this dealership. This experience raises serious concerns about professionalism, accountability, and how customer data is sourced and handled.

I had Ms.Ashlea Johnston was service specialist yesterday on May 13th 2026. I also wanna say thank you for keeping me updated, telling me what was wrong with the vehicle. I know it was a very long day that day for her and the fact that she still had time to communicate with me, I am truly thankful. I know I was impatient. I know I kept calling back-and-forth playing phone tag because we were trying to figure stuff out or something was wrong with my vehicle so again I just wanna say thank you to her for just keep me updated. Thank you to the Valet attendant for picking up my car and dropping off my car having that feature is truly a godsend for me. I’ve had Lincoln since 2015 and I have been with Lafayette since then and I’ve never had an issue with their Customer service just how they have treated me so far has been amazing. This is the kind of service that will have me continuing business with Lafayette Lincoln.

Was my first time taking my 2015 MKs to this dealer. I just moved to the area and although it will require a trip I think I'm going to stick to my dealership in VA. I've gotten used to a certain level of service as a Lincoln owner and this dealership did not meet expectation. Giving 3 stars for the carwash and friendliness of staff in QuickLane.

I was completely satisfied with service I have received from Lafayette Service Center. However I would appreciate if my record of recalls would be scheduled better. Thanks

Visited today for information on a new auto. Poor sales staff seemed not interested in helping. Would not recommend.