LaFontaine Buick GMC Dearborn

Melissa Bauer, is fantastic and a very honest sales person. She was very helpful, encouraging, and comforting during my appointment with her. I felt like I was talking with my sister in Christ. A true blessing. She sold me a wonderful vehicle a 2021 Chevy Trax And a few of the other staff members were very nice, and full of hospitality, they made smile and laugh during my appointment there. Thank you to everyone at Lonfontaine, Dearborn, Michigan Ave.

Alec assisted me with picking my car and finding an affordable monthly payment. He was so amazing from his attitude, to his communication, down to his professionalism. He explained everything and every step exactly how it was produced to me and did not disappoint at all nor did he add on money to his statement (no hidden fees). I explained my situation to him and he agreed that he would get me out of there with a car. I came in through an uber, left in my new 2023 Cadillac with luxury exterior and interior. Im more than grateful, thankful and satisfied. AND he loves the Lord like me so it made my transaction feel much more secure. God bless and thank you so much, 10/10 highly recommend. :))))))

I had a really great experience at this dealership. I worked with Tison, and he was amazing. He helped me get the best deal possible and didn’t waste any time or try to pressure me into anything. He gets straight to the point, explains everything you need to know, and is very honest throughout the whole process. You can tell he actually cares about helping you, not just making a sale. Overall a smooth and stress free experience , I’m super happy with my car and would definitely recommend asking for Tison if you go here!

Very disappointing experience. I called twice before making the trip and specifically asked whether a particular vehicle was available. I provided the stock number and was told that the vehicle was there. I even called again while I was on my way to the dealership. I live about an hour and 30 minutes away and paid for a Lyft to get there because I was serious about purchasing a vehicle. I arrived ready to buy a vehicle and drive off the lot that same day. After arriving, I was informed that the vehicle was not actually available and was at a maintenance hub being worked on. This should have been verified before I made the trip. Had I been given accurate information, I would not have spent the time and money traveling to the dealership. Instead, I spent a significant amount of time being shown other vehicles that were nothing like the one I specifically came to see. There was one alternative vehicle I was somewhat interested in, but I was then told they couldn’t even find it in their system. What made the experience even more frustrating was that the salesperson repeatedly went back and forth to speak with a manager, yet no real solution was ever provided. It felt like no one was interested in helping me purchase a vehicle that day despite me being ready and able to do so. The inaccurate information, lack of communication, and overall poor customer service completely wasted my time and money. I left without a vehicle and extremely disappointed. Based on this experience, I will not be returning.

Dropped car off last Tuesday. Shop guy told me I should get a call by the following Thursday. No call on Thursday. I call Friday morning and they tell me there’s 16 cars in front of me and I have to wait till Monday I call Monday they tell me my car is in the shop and they’ll call me by end of day… no call. I call Tuesday they say they’ve completed the inspection but can’t tell me anything. They instead send me to someone else who left me on hold for 10 minutes then hung up on me. I call back a second time and had to leave a voicemail. 5 hours later I call back and am told he’s in a meeting and will call you when he gets around to it. Probably the worst customer service I’ve had in a while. I understand to a point the wait to get the vehicle in, but the fact it’s done and I still can’t get an answer is ridiculous I will not be purchasing another vehicle through this company nor do I recommend anyone else to. EDIT: After speaking with Ahmed via phone call we discussed my truck and how much longer it was going to take for diagnostics. Due to it being a possible heavy engine repair they requested my permission to move forward in taking apart the engine which I then granted. Ahmed was very straight forward and told me a list of things that they needed to check. This was the customer service I was looking for. Ahmed stated he would keep in touch with me throughout. I bumped the review up to a 3 star because of the information and help Ahmed provided. Hopefully by the end of my experience I will be able to continue to bump up the stars. As for today I feel satisfied.