Franchise Dealer

LaFontaine Ford Lansing

Lansing, MI

4.4(2,205 Google reviews)

Brands

Ford

Contact

5827 S Pennsylvania Ave, Lansing, MI 48911
(517) 394-7000lafontainefordlansing.com/

Google Reviews

# Summary The dealership receives praise for responsive service, professional maintenance work, and attentive salespeople who provide personalized attention and follow-up care. However, some customers have reported concerns about vehicle condition upon return, including poor detailing, damage, and unresolved recalls.

Trina Crenshawa month ago

My brake warning light came on while I was traveling, and I pulled into LaFontaine Ford without an appointment. They got me in immediately, repaired my vehicle quickly, drove me to work, and even delivered my car back to me when it was finished. The entire experience was stress-free, professional, and genuinely caring. Outstanding customer service and a team that truly goes above and beyond. Highly recommended! 🚗✨

Haley Nixon4 months ago

First time coming to this dealership and I left with a car of my dreams for a price I couldn’t believe thanks to Cassi. She took so much time to help me as far as financing with the bank to the price I could afford. Not only was she so personable, but she checked up on me after I got the vehicle to make sure it was everything I hoped for. The atmosphere was comfortable and I felt so welcomed when I walked through the door that put my nerves to ease. Buying a vehicle is typically so exhausting- but I was in and out in no time. Highly recommend making an appointment with Cassi! She gives really good movie recommendations too lol

Tristan Coote5 months ago

Didnt get my truck back the way i dropped it off, it was washed and all windows cleaned, get it back nasty and windows scratched and very dirty and things spread across my backseat. Thats not how i left it at all and salt on my door sills from them leaving window down and snow/salt melting and dripping inside of the window track on the inside of my truck.Id leave 0 if i could. This isnt the first time my trucks come back damaged from them

Katherine Johnson-Robertsa month ago

I trust LaFontaine Ford to handle my oil changes and car maintenance. Booking a service is easy and the work is typically accomplished quickly and professionally. The waiting area is comfortable and the coffee/hot chocolate makes it a pleasant experience while the work is done.

Austin MDa month ago

If you want to buy a used car and don’t care if they detail it then buy from LaFontaine. If you want to buy a car that has outstanding recalls that have not been repaired then buy from LaFontaine. If you want to help a dealership reach their monthly sales goals and don’t care that you are just another number then buy from LaFontaine. My 5 year old granddaughter could have detailed this car better than LaFontaine. They are a quantity over quality dealership.

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