Laird Wheaton GM
Nanaimo, BC
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# Summary The dealership consistently earns praise for exceptional customer service, with salespeople described as knowledgeable, patient, and responsive to individual needs throughout the purchasing process. Staff members are noted for their professionalism, willingness to go above and beyond—such as sourcing specific vehicle colors and honoring warranties—and creating a stress-free, welcoming experience from initial contact through final paperwork.
I live out of town and reached out as I was interested in a car they had online (2026 Buick Envision Avenir). Steven was quick to get back to me, personable and super friendly! I arrived and he had the vehicle pulled up and ready for me to look at. He explained everything he was doing and made the process super smooth and easy! Looks like my husband is going back tomorrow for something else on the lot that caught his eye ;) Thanks so much for making this such a stress free and enjoyable experience. All the staff at Laird Wheaton were fantastic and I will definitely be back (C will be tomorrow! Hahaha)
We have bought many a vehicle over the years but our experience with Laird Wheaton Nanaimo was one of the best ever. From our first encounter with a salesperson to the last handshake it was a fabulous experience. Our salesperson Dave was so helpful, we looked at a lot of vehicles and I asked a lot of questions about the differences between them and he answered or looked up and compared the differences on his phone to show me. The information gave us what we needed to make our decision. They did not have a colour that we wanted so we looked at different options and found one that Dave and the wonderful dealership manager worked on getting brought up. Everyone at the dealership was so helpful and made the whole experience a breeze from the first contact to signing all the paperwork with Kristine it was a pleasure. Neither of us ever wanted a black vehicle but seeing that 2026 Canyon AT4 in all its shiny black glory sitting in our driveway makes me smile. We are so happy with our decision and this is the perfect vehicle for all our needs. It is a delight to drive, handles beautifully and sooo comfortable to ride in. If you are in the market for a new vehicle ( new or used) this is the dealership to go to. Great people, great service from start to finish. Can’t recommend this dealership enough, go see for yourself and if you are lucky you may get to have Dave as your salesman to you will have a great experience and may find yourself smiling at your new vehicle too! No pressure just great service. Thank you again to all who helped us get our new vehicle it was such a pleasure Robert and Janel
I bought a used truck from Eric at this dealership. He was awesome to deal with listen communicate.. he guarantees his word for an example gave me a 30 day warranty on my battery and he honoured it. It came with one key one fog he got me a new key a new fog awesome people. I highly recommend them if you’re buying new or used vehicle check out Laird Wheaton at 2590 Bowen rd Nanaimo I’d have to give a shout out to Ross for making it happen thank you everyone
Had a fantastic experience trading in my car for a sweet new to me, pre-owned ride. The team was terrific. Darren in sales was patient, friendly and answered all my questions and Kristine in financing was great in working my 2nd purchase through their dealership. It was a very personal and welcoming encounter with everyone there. 5 Stars all the way around. Thank you!!
We just bought a 2026 GMC Canyon Denali through Eric at Laird Wheaton. Eric was professional, personable, calm and respectful with our process of this new purchase. Very good work Eric! We highly recommend working with Eric for a smooth and mostly painfree experience. We also had the pleasure of working with Christine the Finance Manager! Wow, she is professional, efficient, quick and fabulous to work with. And we discovered that Christine has been with Laird Wheaton for 30 years! Now that says a lot about this company. We highly recommend Christine and Eric for anyone who is looking to make a purchase with Laird Wheaton GM Nanaimo!!
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