Land Rover Austin Service Center

Purchased our first used Mercedes from LRJ in November 2025, and unfortunately the experience has been very disappointing. During the sales process, my husband and I were assured that the vehicle had been fully inspected and was in good condition. We were specifically told the battery was good and that there were no issues such as leaks. The inspection report we received also did not list any battery or oil leak concerns, which gave us confidence in moving forward with the purchase. However, within two months of owning the vehicle we had to take it to a Mercedes dealership for an inspection, where they discovered an oil leak and that the battery needed replacement. After further review, we were informed these appear to be pre-existing issues. We attempted to contact LRJ by phone several times with no response, so we went to the dealership in person and spoke with Tyler. We asked for the matter to be escalated to management, hoping for some accountability or at least a partial credit toward the battery replacement given the circumstances. Unfortunately, the manager declined to offer any assistance. This was extremely disappointing, especially since we relied on the dealership’s inspection and representations when making the purchase. We expected better transparency and customer service from a dealership that presents itself as reliable. Based on this experience, I would not recommend doing business with this dealership and would strongly encourage future buyers to have any vehicle independently inspected before purchasing.

Really great experience purchasing a 2026 Defender 130. JordanT was a great help and helped me weigh all the options. Great showroom and easy finance process.

The staff was kind and courteous. I would say this has been the best car buying experience I’ve ever had. Kirk and Joe took care of us and at I’m pleased as I could possibly be.

Simply a phenomenal experience. Jenifer Ponamarev and Jennifer Ginder made this by far the best auto purchase adventure I've ever been through. Between their humor, and their attention to detail...I couldn't have been more satisfied.

Land Rover Austin is a cut above any other Land Rover dealer I have ever been to. John in the service department is a true professional. John always provides the most accurate solution for my cars needs and is quick to be in touch with any updates. Every single time I bring my car in for service, I know and trust that they are doing exactly what is needed and never more. Great team they have and everyone works together to help you out. No one likes bringing their car into the dealership for service but Land Rover Austin and John, in service, make it worthwhile.