Land Rover North Scottsdale Service And Parts
Phoenix, AZ
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# Summary The dealership consistently receives praise for knowledgeable and attentive sales staff who provide a personalized, pressure-free buying experience, with several salespeople (Jose, Moises, and Brenna) highlighted for their customer service and follow-up. Service recovery and after-sale support are strong, though one instance showed that initial service issues can sometimes require escalation to management to be properly resolved.
I came to Scottsdale to turn in my Porsche Macan for another Macan. When I went to that dealer I just wasn’t feeling it and kind of opted to keep my car. I only really had the next day to see if another car popped my cork. We were visiting Scottsdale for a surgery at Mayo Clinic for my husband from Colorado—not great timing. At Mayo parking lot I saw a Range Rover Velar and it instantly “popped my cork”!! Ha! So the next day we went to Land Rover Scottsdale. We test drove the Velar and I really loved it. So, even though it took pretty much the whole day, we traded in my car and purchased the Range Rover! Our sales consultant Jose Albanil was very pleasant, knowledgeable and patient with us! All in all a great experience!
Purchased a 2023 Lexus RX 350 from here and overall had a great experience. Moises was fantastic on the sales side — knowledgeable, no pressure, made the whole process easy. After the sale, I discovered the front camera lens was cracked. My initial attempts to get it resolved through the sales manager were met with a dismissive response and zero willingness to help, which was frustrating. However, once I reached out to Mark Spendley, the experience completely turned around. Mark took ownership of the situation immediately, and Cameron from the service center scheduled the repair at no cost and sent Nate to pick up my car and deliver it back to my house. That’s the kind of service you expect from a luxury dealership. Bottom line — the people here are excellent. Moises, Mark, Cameron, and Nate all delivered. One manager nearly cost the dealership a customer and a positive review, but the rest of the team more than made up for it. Thanks Mark and team!
Great experience with this team We were looking for BMW X5. Didn’t expect to see it on their lot, but it was there, the exact Car and year that I wanted, with the right interior and exterior color. It was basically sitting there with my name on it We showed up at the dealership 30 minutes before close and decided to purchase eight minutes before close. Everyone stayed late to help us get the car of my dreams. It was a very smooth, easy experience and I’m very grateful
Jose at Land Rover Scottsdale was so helpful in helping me pick out and close on the right vehicle and worked hard to get me my desired price! He still checks in on me to make sure I’m loving my car and if I have any questions on the vehicle! When you go I highly recommend you ask for Jose!
Great experience with Brenna and purchasing our new Range Rover sport PHEV. She was communicative, the trade-in price was very good and the maintenance package and other options were well worth it. Brenna was attentive and I would recommend her highly.
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