Franchise Dealer

Land Rover Shreveport

Shreveport, LA

4.6(528 Google reviews)

Brands

Land Rover

Contact

1221 E Bert Kouns Industrial Loop D, Shreveport, LA 71105
(318) 661-8640landrovershreveport.com/

Google Reviews

# Summary The dealership receives overwhelmingly positive feedback for its professional staff members who provide exceptional customer service and personalized attention, though one customer reported serious issues with vehicle condition and lack of resolution after purchase. While most reviewers praise specific salespeople and service staff for going above expectations, the single negative review highlights concerns about quality control and post-sale support that stand in stark contrast to the five-star experiences.

Jeremy Jones7 months ago

I bought a 2024 Silverado 2500 with 15k miles. The tires are almost on the wear bars. The underside has rust and oil residue. I towed a trailer with my 1/2 ton pickup to tow home with the new truck and quickly found out it had no bump stops. They were replaced with airbags, and the compressor was removed, so I had to put a fitting on and carry an air compressor around to manage the airbags. I didn't get a second fob to start the vehicle and wasn't told about it until the paperwork was signed. Staff have not tried to make anything right. Shame on me for not being more diligent. But I have bought a lot of vehicles in my life time and never had an issue like this. I tried to cancel the purchase that night, but the staff left right after the paper signing and wouldn't come back. So what do you do? Leave the key in the truck you just financed, drive hours away, and hope they do the right thing? So I loaded up my truck and have a 70,000 dollar lesson from it.

Laura Winka month ago

Christian was the BEST from my first random phone call because we had not ever owned a Range Rover to the delivery of the vehicle. He was very accommodating and answered all of my questions in a very timely manner. He wasn’t pushy and found exactly what we were looking for! We love our new vehicle and highly recommend Land Rover in Shreveport and Christian to anyone!!!

John Lawson6 months ago

Thank you to my salesman Detrich Phillips he was awesome 👌 I appreciate how he explained all the features, showed me how to navigate,them , filled my vehicle up and made sure it got cleaned up. He went beyond expectations. If you are in the market for a new or used car he's the man

mymiamia4 weeks ago

Jim Huggins truly went above and beyond the goals of getting me the car that I wanted. The entire staff that I dealt with, including the service staff were very helpful and encouraging. So my experience was a very professional and cordial one.

Dannielle Beeson5 months ago

Land Rover Shreveport is by far the best dealership I’ve experienced. They are timely, professional and Mary-Katherine is top notch! She keeps me informed on the status of my vehicle throughout its services, always works with my schedule and goes above and beyond. I’m impressed!

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