Land Rover West Columbia

Great experience! Tara was a pleasure to work with, best car buying process! We were greeted in the parking lot by Tara who was well versed on the Defender 110 I was interested in! We went for a test drive and I bought the car that day! Seamless experience, no games! She is awesome! Highly recommend this dealership and Tara. Nice people, fair deals. Who could ask for more?

My parents had a great experience with the Jaguar Land Rover Columbia service team, and I want to specifically recognize the General Manager, James Artist. After picking up our vehicle, we noticed the headlight was not working. What seemed like a simple issue turned into something more complex, requiring a full headlamp replacement. The situation became frustrating when our extended warranty claim was initially denied due to water inside the headlamp, even though there were no issues when we first brought the car in. This is where James truly stood out. He stepped in, took ownership of the situation, and made sure my parents concerns were heard. He stayed engaged, followed up consistently, and escalated the issue until it was resolved. Thanks to his persistence and advocacy, the repair was ultimately covered and taken care of. While the process took some time, the level of care, professionalism, and commitment to doing the right thing made all the difference. It’s rare to see leadership that is this hands-on and dedicated to customer satisfaction. If you’re looking for a dealership that stands behind their customers, this is the place. Ask for James, you’ll be in good hands. Thank you James for going above and beyond for my parents and being patient with them so they can feel heard.

Donald was excellent and well educated, spoken and quick. Was able to transfer my tags, give me an amazing deal on a low mileage car and guided me thru every step. Truly felt like family and I couldn’t be more grateful.

Outstanding service from Donald Bonsu at Jaguar Land Rover of West Columbia! If you’re in the market for a luxury car, contact Donald today! The purchase process was efficient and my new Range Rover was delivered in short order. Highly recommended!

I am writing to formally raise a concern regarding my recent experience with your dealership’s financing department. First, I would like to acknowledge that my sales representative, Matt, was excellent to work with—professional, transparent, and helpful throughout the process. However, my experience with the financing team was deeply disappointing. I came to the dealership with a pre-approved loan from my own bank, which should have made the transaction straightforward. Instead, without my clear consent or approval, a new loan application was created and processed. My original Bank of America approval was not utilized as intended. This situation raises serious concerns about transparency and customer consent. It appears that the financing process may have been handled in a way that prioritized internal incentives over the customer’s best interest. I strongly advise future customers to be extremely cautious when bringing their own financing. Ensure that your approved loan is the one being used and carefully review all documents before signing. In my case, the handling of the financing—specifically by the finance officer—was not aligned with professional or ethical standards. I hope this feedback is taken seriously and leads to improvements in your financing practices to ensure a more transparent and customer-focused experience.