Landers Toyota Nwa
Rogers, AR
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# Summary The dealership consistently receives praise for its salespeople's professionalism, honesty, and customer service, with multiple reviewers highlighting prompt communication and fair pricing across vehicle purchases and trades. However, one customer reported dissatisfaction with how management handled a warranty concern about a defective leather seat, citing broken promises for follow-up and what they perceived as dishonesty about the vehicle's condition.
Gil did an outstanding job in obtaining the deal I wanted when trading in my Land Cruiser for my new 2025 Tacoma Limited. He was extremely courteous, professional and helpful, returning calls or texts promptly. He has my highest recommendation!
Pedro was straight-forward and honest with me. He had the perfect vehicle for my needs at the time. The price was almost perfect for what I wanted. Gave me a copy of the CarFax when I asked. He had already worked with my mom and little sister beforehand and treated them both fairly as well, which is the main reason I went to him. He also answered all the questions I threw at him. My car was getting close to the end of it's life and they offered me a fair amount for the issues it did have. There have been no issues with the vehicle they provided and I'm extremely grateful considering I'm currently a rideshare driver. I needed a reliable vehicle and they had the best maintenance report I could have asked for in addition. I hope more people come to speak to this dealership for all their future purchases.
I had an outstanding experience working with Francisco at Toyota. He was professional, friendly, patient, and incredibly helpful throughout the entire process. What I appreciated most was his honesty, responsiveness, and willingness to go above and beyond to make sure everything was handled properly. He made the car-buying experience smooth, comfortable, and stress-free. I would highly recommend Francisco to anyone looking to purchase a vehicle. I would especially recommend him to Spanish-speaking customers, as being able to communicate in Spanish made the entire process much easier and more enjoyable. Thank you, Francisco, for your excellent service!
Barry was the excellent part of my recent car purchase at Landers! He was relaxed, knowledgeable, and efficient! Best of all, he was non-pressuring and hilarious! He helped me get the car I wanted most and guided me seamlessly through the process! Barry has also followed up several to see how I like my car and to ask if I have any questions. Barry is awesome and I will recommend him to friends and family!!
First of all, I went to the dealership for scheduled maintenance, and they did everything correctly. Secondly, I complained about the driver's side rear seat being in poor condition; the leather seat is not properly stretched and is wrinkled. They inspected it and wrote on the paperwork that it was normal because we have a baby seat there, which is not true. I spoke with the manager Shawn Wells, and he promised to give me an answer within a week, but he didn't. To this day, I haven't heard anything from him. And what I disliked the most is that they lied, saying the seat was normal, when it's not. I have two other cars of the same make and model from previous years, and they don't have this problem. I have pictures from the seat. Plus doing a review on other things on the car. Wipers if you not carefull when you lift them you will scratch the pain. Carpet poor conditions. Frot side Windows when you wash the car water stays there for days. And the leather seat.
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