Landmark Cadillac
Springfield, IL
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# Summary Staff members receive consistent praise for their helpfulness and friendliness, with particular recognition for sales and finance personnel who facilitate smooth transactions. However, the dealership faces serious concerns regarding misleading advertising practices and extended purchase timelines, with customers reporting discrepancies between advertised warranty coverage and actual policy terms, along with lengthy wait times during the buying process.
Chad Ginder in sales was super helpful during the buying experience. Chad Tullis in finance made the paperwork super easy to understand and was very helpful in selecting extended warranties. Very easy experience with these two!!
HORRIBLE experience and a very dishonest dealership. Came with my own financing, numbers all worked out and still took over 2 hours to complete the deal! Internet listing showed the vehicle to have a lifetime power train warranty. Also, signs in the dealership displayed a lifetime power train warranty. Purchase the vehicle believing that, only to be told AFTER purchase that my vehicle was not covered under the lifetime warranty. Along with MANY other makes/models they sell with the lifetime warranty sticker on all of the online listings!!! I do not recommend this dealership due to their dishonest practices!!!!!
Everyone was very helpful. Only complaint that it took so very long in the purchase process. We probably sat off and on about 2.5 hours. Worked with salesman, then waited for paperwork then waited for finance person. Should be a way to simplify the purchase process.
Easy dealing with salesman, Jeff Belcher. He had a DVT the first week, and couldn’t follow through with a car he located in suburban Chicago. That car sold before he could get it. Then he had an embolectomy to remove the clot and was out another week. He came back and found the car for me. I paid for it and picked it up 3/19/26. I am very happy with it.
We are on a 2025 Cadillac Optiq that we decided To drive cross country from Chicago to La Quinta California. We were having some trouble with the Tesla supercharger and felt more secure, stopping to recharge at a Cadillac dealership. Mel Bzzeli (service advisor) Took our call from the road and said "of course" we could stop in charge up. The charge was 20 minutes. We enjoyed their dealership and their lineup of EV's on the showroom floor. A special one that we liked was the 2026 lyric CTSV model - With launch control and an incredible deep green paint job. Our thanks to the team and also Jeff and Sales were very friendly and enjoyable for our brief stay.
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