Laplante Chrysler Dodge Jeep Ram

I purchased a Jeep from your dealership and recently noticed paint bubbling around the edges of the doors. Since owning the vehicle, I have had it rust-proofed every year through Krown and have taken exceptional care of it. When I contacted Krown about the issue, they advised me that it appeared to be a manufacturing defect and recommended that I contact the dealership. I also researched the problem online and found numerous reports on Jeep forums describing the same paint bubbling issue around door edges as a known defect. I called the dealership last Wednesday and explained the situation, including the fact that I was outside the warranty period but had been advised by Krown to have the issue assessed by the dealership. I was told to come by the service department the following day. Unfortunately, I was unable to make it and called back again yesterday to confirm that it would still be acceptable for me to come in today. Since I was making the long drive from Orleans, I also asked whether a tire rotation could be completed while I was there. I was told no. I then asked whether the service department was particularly busy and was informed that it was not, and that technicians were simply working on previously scheduled jobs. When I arrived, the service department did not appear busy, which made the refusal to take on additional work even more surprising. I explained my situation in person and was immediately met with a dismissive attitude. Before even examining the issue in any meaningful way, I was told there was "no way" it would be covered. I again explained that the vehicle had been rust-proofed annually, referenced the information provided by Krown, and mentioned the widespread reports of this defect from other Jeep owners. I was told that they could submit the claim if I wanted, but that it would not be approved. I also mentioned that I had driven all the way from Orleans and that I was already disappointed to be dealing with rust and paint failure on a six-year-old vehicle that has been meticulously maintained, regularly waxed, and professionally rust-proofed. What happened next was even more disappointing. A customer service representative looked at me and stated that it "would have been better if you had explained all of this when you called." This comment was both unnecessary and unprofessional, especially considering that I had already explained the situation during my previous calls. Feeling frustrated by the treatment I was receiving, I asked to speak with a manager. The individual handling my case informed me that he was the manager and then told me to leave. I can honestly say this was the worst customer service experience I have ever had. After driving 30 minutes back home, I had plenty of time to reflect on how poorly this situation was handled. I rarely write negative reviews, but this experience left me with no choice. I came seeking assistance and a professional assessment of a known issue on a well-maintained vehicle. Instead, I was treated with indifference, dismissed without consideration, and ultimately told to leave when I asked to speak with management. Based on my experience, I cannot recommend this dealership. There are many places where customers are treated with respect and professionalism. Unfortunately, this was not one of them.

Just love the service we get from the people at Laplante Dodge! We have bought multiple vehicles over the years, most recently our Ram pickup truck from Joe Mindy. Always a pleasure to deal with. Yesterday, we called to have our windshield wipers replaced. Phil Lacelle had us come into the heated service bay and replaced and tested them in about 5 minutes. Seems like a little thing, but his professional, efficient manner was great! The people at Laplante Dodge always give us sales and service with a smile 😀

We had an excellent experience with this dealership’s service department, specifically Phil and James. The team took great care of us — friendly, professional, and genuinely committed to helping. Thank you for the great service!

I have had nothing but an excellent experience with this dealership. Purchased my vehicle from another dealership which I almost immeduately regretted. My vehicle.had issues within the first 40k km, all under warranty. Laplante had no issues with covering a full engine replacement, providing me with a rental vehicle over the holidays so that my life was ultimately uninterrupted. I wish I had purchased my vehicle here instead of the other dealership. I had a personal interaction with one of the owners at Laplante.she was very down to earth and friendly, and when I had said the same to her, she said, 'Well, maybe the next one you can buy from us." Indeed, next vehicle I will be buying from here. You are not treated like client here, you are treated like family. Thank you all for excellent service, especially the service department. Fantastic job.

Thank you Laplante for taking care of my Jeep! My husband took it in for service, James and everyone in service took great care of us. Awesome customer service, would highly recommend! Have always had issues at Cornwall Chrysler and this is well worth the drive !