Lawrence Hall Chevrolet Buick GMC

I just wanted to take the time to share my experience with Lawrence Hall Chevrolet-Buick-GMC. I recently purchased a used 2023 Cadillac Escalade from them, and let me tell you how great Chris Chorn, the salesman from the used vehicle department, was. I’m from Arizona and found the vehicle on CARFAX, so I contacted the dealership. They transferred me to Chris, and right off the bat, he sent me really detailed pictures and videos of the car. That way, I wouldn’t make the trip and end up disappointed over a scratch or something similar. He was completely honest about the car having a ding on the back and a cracked windshield, but assured me the windshield would be replaced if I bought the vehicle. Two days later, after great communication, I drove to Texas, and the car looked exactly as he had shown and described. I finally met him in person (he’s a really outstanding guy), and he encouraged me to take it for a spin before buying. It drove amazingly. Unfortunately, the windshield technician brought the wrong windshield glass and couldn’t replace it that same day, so Chris promised to send me a check for $620—the amount they were quoted by the replacement company. (Which I did) We went through finance, where I got GAP coverage and everything I wanted, without any pressure whatsoever. As a 39-year-old who’s bought more than a dozen cars from dealerships, this was by far the best experience I’ve ever had. Thank you to Chris Chorn in sales and Lance Willson in finance for making this deal and experience beyond great. 10/10

Marty is such an excellent guy!!! The whole dealership is amazing!! We have bought many new vehicles And now, so do our family And friends.

Straightforward sales team got me in a newer used truck smooth transaction. Friendly staff, worked with us on financing that part was good. However, Less than 30 days, already made my first payment even early. I noticed the washer fluid was empty I filled it up, (was empty during test drive) I tried it and it won't spray. I tried swapping the fuses still not working needs a new washer motor. A\C not blowing cold air (huge reason to get a newer vehicle) currently in the shop getting checked. Passenger headlight is dim (wouldn't notice it during daytime test drive). No warranties for used vehicles. Probably won't return in the future. Definitely a learning experience. So I strongly encourage you to check every nook and cranny of the vehicles before finalizing everything. I've heard good reviews and went by word of mouth. The financing and sales team pretty nice in general just doesn't feel good to have it already having problems less than 30 days. Called to check on it they transfered me a few times then got me to financing to be explained it's used there is no warranties for them. Less than 30 days $1600+ in repairs Update: May 6, 2025 Now I noticed my roof is leaking. I noticed a stain of some kind when I test drove it and assumed the previous owner got it dirty with something wet. No the roof is leaking when it rains. 3 stars down to 1 now. Updated: December 2025 Transmission went out. What a rip-off. They must have know and patched this truck up enough for some chump (me) to buy this truck. STAY AWAY FROM THIS PLACE! (If they want to reach out and work something out with me I would more than happy edit this review)

I ve been dealing with this service department since December regarding the same issue. I brought my vehicle home yesterday which had been in the shop for over 2 months only to have my vehicle towed back to the shop d/t leaking a greasy substance from my vehicle . I don't trust this place anymore. I dont feel like the technicians know what they are doing and my vehicle may be permanently damaged from their lack of knowledge. The customer service is horrible. While my vehicle was gone for over 2 months I had to call for updates that never gave me direct information. If and when my vehicle gets fixed and back to how it was before they tampered with it, I won't use this place again or recommend it. I ve been coming to this business for years along with my family and I have never seen this place in this bad of shape.

I just can't thank you enough! It's changed my experience of buying a vehicle. I knew what I wanted and how much I wanted to spend and that was met. My expectations were exceeded. I went to other places and was told I'd need to put down a ridiculous down payment to get into the vehicle I was looking for. Adam Ehlinger made it happen! He said he liked the way Lawence Hall does business and so do I. Won't be going anywhere else.