LAX Chrysler Dodge Jeep Ram

Service Rep., Roone (Rony P.) Preza provided my senior mother and I top-tier excellent customer service. He was professional, knowledgeable, gave REASONABLE advice and he was very kind and patient answering all of our many repair questions-THANK YOU, RONY! Of course, I double checked his information with RepairPal and Rony was accurate with everything said and even with his alternative solutions! He deserves corporate kudos and a raise. Rony would be a excellent trainer for new hires and/or provide refresher course training for current staff.

I will never buy from Jeep again. The service is terrible. Was about to buy my third jeep but The sales person never got back to me on a new Wagoner. meanwhile my trade in Jeep Rubicon had a easy warranty issue. My car has been there 4 months because they cant get a mopar fuel line. .most times when I periodically check in ( cause they dont) no one calls me back. The part came in two weeks ago according to Jeep Corporate did anyone call me? No. I called four tines today and no one can talk to me. Finally the SERVICE MANAGER was going to call me back in 5 minutes. Its been an hour. No one returned my call AGAIN. IM DONE. im tired of being a loyal Jeep Customer sine 1996 and being treated like this. Wrangler, Commander, Rubicon and was going to drop $$ on a Grand Wagoner. Im done begging Jeep to take my money.

I had a great experience working with Rony at the dealership. He went above and beyond to take care of me. The whole process was smooth, transparent, and stress-free. He communicated clearly, didn’t pressure me into anything unnecessary, and made sure I understood everything about my vehicle. That level of customer service is hard to find. I’ll definitely be coming back and requesting him specifically for future service. Highly recommend working with him if you want someone who genuinely takes care of their customers.

Worst dealer experience in a long while. I scheduled service with this dealer on a Saturday to drop off my vehicle on Monday. I work close to this dealer but its not my normal dealer so It needed to be same day service. I was told I could drop off at 7 AM, they were late opening the service drive. When I went in side, the gent that was working was less than what I would call friendly. He asked If I was there previously, and I told him I normally go to Simi Valley CJDR, which had been very good to me. He proceeded to trash talk them and how they were a terrible dealer. I attempted to finish my check in to drop off but was told that I couldn't until my 7:30 AM appt because the guy that wrote me up on Saturday wasn't in yet. Unreal! This was followed by the guy telling me they had no shuttle. He eventually offered up a Lift to my office but followed it up by saying they would need my vehicle for 2 or 3 days. At this point, the negativity/trash talk about the dealer I normally go to and the wild inconsistency between what was promised and what happened, I took my keys and left. This dealer had no email to send this to leadership so I am putting this here. Maybe it will garner necessary changes before someone else wastes their time.

My son bought his first ever car from there. It was a big event and we were hoping the buying experience would be something to remember, in a good way. He went from San Diego to LAX by train specifically to look at this car and possibly buy it. Once arrived there he found out that the car had $2500 worth of additional stuff added by the dealer, and not included in the advertised price. While the salesman tried to cooperate and discount as much as possible, his boss lady was very rude and uncooperative. I asked my son to put her on the phone and she started arguing with me like she was doing us a favor selling us that car. Very bad experience and I would not recommend this dealer specifically because of the lady Sales Manager.