Leggat Kia Burlington

I purchased my 2025 Kia Sportage from Leggat Kia in November 2025, and I intentionally waited a while before writing this review so I could share an honest experience after both the purchase process and a couple of service visits. From start to finish, the team was excellent. Aarun in Sales was knowledgeable, patient, and never made the process feel overwhelming. The Sales Manager was equally professional, and Rob in Service has been friendly, thorough, and efficient each time I've visited. It's clear that customer care is a priority across every department. I purchased a demo vehicle that was initially promised with approximately 5,000 km. At delivery, the mileage was closer to 16,000 km. While that was unexpected, the team handled the situation professionally by compensating me with four winter tires, complimentary tire storage for one year, and additional years added to the extended warranty I had purchased. I appreciated their willingness to make things right. I've now visited the service department twice, and both experiences have been smooth, timely, and well-organized. The staff has consistently been courteous and attentive. Overall, I am extremely happy with my purchase and my experience with Leggat Kia. I would confidently recommend them to anyone looking for a vehicle and excellent after-sales service.

The sales and finance was smooth. However, before delivery, I was promised that the car would be detailed like showroom detailing. When I received the car, I saw it wasn’t detailed at all. There was some musty smell inside the car which was very disturbing. Moonroof is full with dust which I still can’t open as those dust may fall on me. For detailing now I have to pay from my pocket (atleast 170-200$). When it was shown to the sales person (not mentioning his name, as he doesn’t make decision), he promised to schedule to clean those things. However, today I was informed, additional detailing won’t be provided as those were done before test drive 😂😂. Not going to return for any type of servicing there except warranty issue for sure. 5 star for Krunal, the financial manager.

I made my first big girl car purchase with the 2026 Kia Sportage SX Hybrid from Leggat Kia, and the entire experience was smooth and stress-free. A big thank you to my salesperson Matthew, who went above and beyond to ensure we received the best possible deal and guided us through every step of the process with ease. I would highly recommend Matthew and the team at Leggat Kia to anyone looking to purchase a new vehicle. I truly hope everyone gets the chance to work with a salesperson like Matthew—someone who makes the whole experience so effortless and enjoyable. 😊

I recently purchased a Kia K4 EX from Leggat Kia last month, and I couldn't be more impressed! From start to finish, the process was smooth and stress-free. Minor hiccup with service About three weeks after my purchase, I noticed a bulge in the front right tire. I had a bronze protection plan that covered tires and wheels. Although the specific warranted tire wasn’t available at the time, I was unable to get a free replacement and I paid $340 for the new tyre. I'm expecting the dealership to honor the warranty.(It's been 6 months with no update on refund). Overall, this was a pressure-free, well-guided purchase — my first car in Canada—and it couldn’t have gone better. Huge thanks to Farsad Asif and Steffan Favis for their dedication and excellent customer care. Highly recommend Leggat Kia to anyone looking for a trustworthy dealership! Farsad Asif, (5🌟)the sales representative, was absolutely genuine and went above and beyond. He made the entire process seamless. Steffan Favis, (5🌟)the finance manager, was also extremely helpful. He clearly explained financing options and went into detail about the available warranty and protection packages. Within just four days, my approval came through, and I was on the road in my brand-new Kia K4 EX.

KIA Burlington told me that I need new transmission. Was ready to fix it but this particular location wasn’t honoured my extended insurance. Took my car to Canadian Tire on Appleby. After 15 mins they told me that I need new tires not transmission. Got new tiers, problem fixed. Went back to KIA Burlington to get my monies back for bad inspection, they charged me over $200. Till today’s day March 6, 2026 still crickets. Called head office and they are useless since every dealership is own operated.