L'Etoile Dodge Chrysler Inc.
Jonquière, QC
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# Summary The dealership receives mixed feedback on customer service, with some clients praising responsive communication and smooth transactions while others report difficulty reaching sales staff and poor responsiveness to inquiries. Pricing is noted as a concern by some customers, though those who completed purchases have generally been satisfied with the condition of vehicles and efficiency of the sales process.
After searching the internet for an exact spec that i was looking for, i found one at this dealer. Only problem is that I live out of province 13 hours away . I’ve been trying for a week to get someone to contact me. Dealt with the web agents and they gave me a number to call and ask for a sales person. I called the dealership 5 times with no answer each time. I left voicemails and sent numerous texts/emails requesting info on the vehicle with no response. I guess because i live in Nova Scotia and can’t speak french, they are not interested and couldn’t be bothered.
Reading through the comments I decided to write my experience. I bought a pre-owned van from here and this was over the phone/emails since I’m from Milton, Ontario. The communication was great. There were one thousand ways this could have gone wrong, but these people were sincere. The day I went to see the car, they have gone far more my expectations, tires and break pads were brand new and the van was spotless inside/out. Paper work in place and ready to sign. 50 minutes, I’m out of there with my van. Thank you Domenic and Pascal.
Excellent service! I bought a brand new car and I got the keys in just one day! Amazing!
Very expensives!
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