Lexus of Birmingham
Birmingham, AL
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# Summary The dealership receives strong praise for its sales staff, who are consistently described as personable, patient, and accommodating, with particular commendation for their willingness to stay late and provide thorough customer service without aggressive upselling. However, one customer noted concerns about pricing competitiveness and aggressive add-on sales tactics from the finance department, particularly regarding cash payment handling and post-agreement warranty offerings.
I had a truly wonderful purchasing experience at Lexus of Birmingham from start to finish. Sidney Mashburn was an exceptional salesman—friendly, knowledgeable, patient, and genuinely honest throughout the entire process. At the time, the 2026 RX350 I wanted wasn’t available, but Sidney stayed in consistent communication with timely updates on the estimated arrival. When my vehicle arrived on February 6th in the late afternoon, he personally called to offer several appointment options, even accommodating a same-evening appointment, which I truly appreciated. I arrived at 5:00 PM, and by 7:00 PM I was happily rolling off the lot in my beautiful Nori Pearl Green RX350. Sidney never once made me feel pressured. Instead, he took his time, answered all my questions, and helped me choose the best options for me—never trying to “get over” or upsell unnecessarily. The finance team was just as pleasant and efficient. Randy worked diligently to get me in and out while keeping the process smooth and stress-free. The entire team at Lexus of Birmingham treated me like family, and that level of care truly sets them apart. I will forever refer friends and family to this dealership without hesitation. If you’re looking for a luxury experience with genuine people, this is the place. Thank you, Lexus of Birmingham, for making this such a memorable experience!
I recently worked with Jon to get a RX 350. Even though there was a pivot during the process regarding the specific vehicle I was initially looking for, Jon helped me land in a 2026 model that I absolutely love. He was personable and funny, which helped since I brought my dad along for support. He even stayed late past closing to make sure we could finalize the deal and I could drive home that night. He was very patient after the deal was done while showing me the new features, and he didn't mind my dad taking as many pictures as he wanted. I’m really happy with the vehicle, and I appreciate the effort Jon put in to make sure I was satisfied with the outcome.
Terri Lewis was very nice and professional. Everything went very smooth since i made it very easy for them to sell me a car. Price was about 7/10. I did not like they gave me hassle about putting cash down. Claimed they would have to have three people count it and it would take a long time even though it was only 4500.00 dollars which took me about 30 seconds to count. But that was more the finance guy and not Terri. They also kept trying to add stuff on the end (finance guy) like warranties and service after we agreed on price. Trying to nickel and dime you at the end once i had made the process easy for them. Felt line they were trying to cheat me at the end.
I just bought my 2nd car from Kevin Garner at Lexus of Birmingham. He is awesome. In August I purchased a Lexus RX350 and yesterday a Jeep Wrangler Saraha. He makes purchasing a car so easy. Thank you Kevin.
Bought a new Lexus Tx from Jo Zezk today. He was amazing, we called ahead and reserved the car and he had it waiting for us. Created us at the door, showed us around the car. We drove the car, said yes and the purchase process was very easy! The finance manager Patrick was easy to work with. Would highly recommend purchasing here. Ask For Jo!
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