Lexus Of Jacksonville

I recently took my Lexus RX350 to Fields Lexus for service, and the experience was surprisingly exceptional. From the moment I arrived, the customer experience felt truly premium. They even offer complimentary breakfast and lunch for customers, which is a wonderful touch, although I didn’t get a chance to enjoy it since they provided me with a loaner vehicle. A special thanks to Raymond, my service advisor. He was incredibly kind, professional, and took care of everything seamlessly. I also loved receiving video updates of the vehicle inspection and service recommendations. It adds a level of transparency that you don’t often see. What impressed me the most was their honesty. They didn’t try to oversell tires, brakes, or unnecessary services, which has become rare in the automotive service industry. I’ve owned an Alfa Romeo Giulia for years and have experienced what I considered luxury service at Alfa Romeo and Maserati dealerships. But Fields Lexus has taken customer service to an entirely different level. This is, without a doubt, one of the best dealership service experiences I’ve had. Highly recommend Fields Lexus and especially Raymond!

Working with Billy was so easy and smooth. He was very communicative, and took very good care of what I needed. I wish this Lexus dealership was near Savannah where I live, but it was definitely worth the drive. I highly recommend these guys…and girls. Btw, my wife loves her SUV. I wanted to acknowledge Abigail and Dillon as well. Thank you very much.

Byron is rare among car salesman as he is very honest and straightforward and you can rely on his word. I was on the waiting list for Lexis GX 550 for a long time and he gave me a fair price on both the high demand SUV and my trade-in. It was a pleasure doing business with Byron and Lexus of Jacksonville.

Highly recommend! Top-notch dealership in all regards! 5+ stars in all departments - sales, service, parts, and the cafe crew! We absolutely trust this dealership and its staff. Mr. Norris and Mr. Williams in the service department are simply amazing. Also, the cafe crew are the best chefs in the world! We are lifetime customers! Thank you!

Davin, our service salesman, listened to what we were looking to purchase. He was very patient and friendly, and provided excellent customer service. Most importantly, I love my Lexus.My husband and Davin did a great job making sure they worked together get me exactly what made me happy. 💪🏾😊