Lexus of Merrillville

Best car buying experience ever! Customer service was top notch from start to finish. I was in and out quickly, and my salesman was knowledgeable without being pushy. The entire process was smooth, professional, and stress-free. Highly recommend if you’re looking for a dealership that truly takes care of their customers!

Our serious concern with Lexus of Merrillville’s claim of “complete satisfaction” and “luxury service experience” started with a tire blowout in Gary, on our way into Chicago on Saturday, May 2. Change the tire and keep going, right? Not quite. Lexus removed the spare tire to make room for the hybrid battery in our 2025 NX350h.
We expressed our concern about the missing spare tire when we bought the car in January 2026 and we were assured by the sales staff in Merrillville that Lexus had three solutions: 
1. Run Flat tires 2. 24 hour roadside service (additional cost) 3. Tire and Wheel coverage (additional cost) - led to believe they would bring you a spare When we found ourselves stranded in Gary we found out the hard way that these solutions were no help: Run Flat doesn’t work when you hit a pothole and it blows out the sidewall Roadside service was difficult to use and it was AAA Tire and Wheel coverage doesn’t mean they bring you a spare tire We called Lexus roadside service and the connection with the agent was frustratingly bad. The spotty connection was made worse by the fact our Lexus App did not show our names or location. We wasted almost 30 minutes just identifying who we were and exactly where our car broke down. “Luxury service experience” in this situation? Not quite. Bring us a spare tire - they don’t provide this option Bring us a replacement loaner car - they can’t do this in the field because it’s a digital process that requires a computer in their office No, we had to ride with the AAA tow truck 15 miles (in the wrong direction) to the Merrillville dealership to pick up a loaner car. The service department shuffled me between agents when I called on our way into the dealership. No one met us in the parking lot when we finally arrived. During the process of finally getting our loaner car we find out the “computer” was a tablet that could have been accessed anywhere, including roadside in Gary. We were two hours late for our event in Chicago. Any future trips in this car will have to be planned around close proximity to Lexus dealerships and their operating hours. We were told by Lexus if the blowout had happened after hours we would have to find alternate transportation and accommodations until they reopen. We may have to replace our brand new car. Lexus of Merrillville failed us.

This is the 2nd vehicle we have bought from Johnny V. We simply can't say enough good things about this guy he is the best. Very professional and personable. Very knowledgeable about the cars, and had answers to everything we asked. They didn't have the car combo we wanted and he took the time to find it. Other "big" dealers don't/won't offer the service to locate what you need. We then met with Joe to sign the papers, he was helpful without the hard sell. Very professional as well. One last thing... they offered great advice on local pizza! We will be back! Thanks!

James was fabulous! After 2 years of me wanting a certain car, color and trim… we finally did it! Made the trade in easy and financing as well. Thank you so much.

I am in the process of purchasing an electric vehicle with Lexus of Merrillville. I am waiting for the vehicle to arrive at the dealership. I had to write this review to tell you about the AMAZING experience I had with Douglas Onyekachi! I came in uneducated about the difference between electric vehicles and Plug-in Hybrid vehicles and when I left, I understood things so much better. Douglas made the experience unlike car buying experiences I have had in the past. During the test drive, we talked and laughed like we were old friends. Douglas was patient with me. He made sure I got the exact vehicle I wanted. I am a return Lexus customer. It is really nice to see the service I was accustomed to in the past is still in place! My old salesperson was Mark Lovejoy who I purchased two Lexus vehicles from (Marck unfortunately passed away). Many thanks to Douglas, my new salesperson, for my wonderful buying experience!