Lexus of Naperville

I recently purchased a CPO ES 300h from Lexus of Naperville. First, it’s an absolutely beautifully designed dealership you feel good just walking in the door. However, a big reason for that is the customer service they provide. I had the pleasure of being assisted by Dylan, who was absolutely awesome! Never did he make me feel any pressure to buy. He was extremely responsive via phone and text for any and all questions I had. I was considering multiple vehicles across several locations. Dylan understood my process giving me the time I needed, yet still being ultimately attentive to any requests I had. He was very knowledgeable about the vehicle and made the buying process smooth. Thank you Dylan and the entire Naperville of Lexus team. I will not hesitate to buy from this dealership again and will definitely refer those I know. I work in marketing and customer service is such key and integral part of my job. It’s very easy for me to recognize what great customer service looks like and I without question I found it with Dylan and his team!

Jorge at Lexus of Naperville gave us, by far, the best vehicle-buying experience we have ever had — new or used. My wife and I were trading in a vehicle and purchasing a certified pre-owned Lexus, and Jorge made the entire process feel easy, honest, and genuinely enjoyable. He was incredibly kind, prompt, considerate, and never pushy. There were no gimmicks — just clear communication, professionalism, and a real focus on helping us make the right decision. One thing we really appreciated was how flexible and tech-savvy he was with communication. Because of our schedules, we switched back and forth between email and text, and Jorge handled it seamlessly. He worked with our credit union, helped secure the lowest loan rate possible, and was flexible with our appointment time since we were coming from out of state and dealing with traffic. When we arrived, the experience was exceptional. Jorge took time to explain every detail of the vehicle, made sure it was cleaned and ready, and even created the “red bow” moment that made the purchase feel special. PJ greeting us, the coffee and snacks, and even the personal connection of PJ noticing an ironic detail about our birthdays — all of it showed a level of care and personalization that you just don’t expect when buying a vehicle. What is usually a stressful process turned into something my wife and I honestly do not do enough — a fun day date. That speaks volumes about the experience Jorge and the Lexus of Naperville team created. We would 100% recommend Jorge and Lexus of Naperville, and we will absolutely be back for our next vehicle.

I had an outstanding experience at Lexus of Naperville, and I can’t recommend them enough. From the moment I walked in, the process felt smooth, professional, and completely pressure-free. I worked with William Martinez, and he was exceptional. William was knowledgeable, patient, and truly took the time to understand what I was looking for. He answered all my questions clearly, made sure I was comfortable with every step, and never rushed or pushed me into a decision. He even gave provided cookies 🍪 during my time there. His communication and follow-through were top tier. The entire team made the buying process easy and transparent. If you’re looking for a dealership that values customer service and professionalism, ask for William — you’ll be in great hands. I have a car I’m happy I took home.

★★★★★ Just purchased my GX 550 from Lexus of Naperville and had another fantastic experience. This is my second vehicle from them and the process was just as smooth and professional as the first time. Monse was outstanding to work with – friendly, knowledgeable, and incredibly easy to deal with from start to finish. Everything was straightforward, efficient, and stress free, which made the entire transaction enjoyable. Allan also did a great job helping me out with accessories. Great attention to detail and customer service! Great customer service, great communication, and a dealership that truly takes care of its customers. Highly recommend Lexus of Naperville and especially Monse. Thank you again!

I had a great experience at Lexus of Naperville while having ceramic coating done on the exterior of my Lexus IS, as well as the interior and rims. Jusuf Memeti was extremely helpful throughout the entire process. He communicated clearly, provided timely updates, and shared detailed information along the way. Any questions or concerns I had were addressed promptly, and he consistently provided documentation when needed. He truly went above and beyond by hand-polishing the car and personally cleaning the car mats, which I greatly appreciated. His attention to detail and care did not go unnoticed. David Racine and Jonah Tjaarda were very helpful with the ceramic work on the exterior, interior, and rims. They made sure any questions or concerns were addressed and provided reassurance throughout the process. The team was also kind enough to reapply the ceramic coating on the rims complimentary, which speaks to the level of care and customer service they provide. Dylan Keiser was great to work with as well. He consistently responded to my questions and emails, explained everything clearly, and made the experience smooth and stress-free. Dylan is who I purchased my IS from. He took me on a test drive, kept me informed throughout the process, and addressed any concerns I had along the way. This is my second vehicle from Lexus of Naperville. I previously purchased a white NX350 and most recently an incognito grey IS350 F Sport. Once again, the experience was excellent, and I would highly recommend this dealership and team.