Lexus of Orange Park

I had such a wonderful experience buying my car at Lexus of Orange Park. From start to finish, Raven made the entire process feel so warm, welcoming, and stress-free. She was professional, kind, patient, and truly made me feel valued as a customer. A special thank you as well to the finance managers, Sam and Ana, who worked hard to give me a great deal. As a return customer after 12 years, that level of care and dedication meant so much to me. They made the process smooth and made sure I felt confident and happy with my purchase. This experience reminded me why I came back, and I would absolutely do it again. I highly recommend Lexus of Orange Park, especially Raven, Sam, and Ana, for anyone looking for excellent customer service and a great car-buying experience.

I had an amazing experience working with my sales agent Chris R. during the purchase of my new RZ 450e Premium. From start to finish, they were professional, knowledgeable, and genuinely attentive to what I was looking for. They made the entire process smooth and stress-free, answering all my questions and making sure I felt confident every step of the way. I especially appreciated how patient and transparent they were throughout the process. They took the time to walk me through all the features of the vehicle and made sure I got exactly what I wanted without any pressure. I couldn’t be happier with my purchase and the level of service I received. Highly recommend working with them if you’re looking for a seamless and enjoyable car-buying experience!

Lexus @ Orange Park, Fl is top notch. I highly recommend my salesperson, Mr Julian Rodriquez. He was very kind, honest and helpful. A complete gentleman. He was extremely prompt w communication which was helpful since I don’t live in Jacksonville. Also, after the purchase he had me meet with Spenser Baron to help w all the technology questions that come w cars these days. He was so educated and took his time explaining all the details of my new Lexus RX350. This experience definitely was not like any experience of old where the salespeople stalk you in the parking lot like vultures.

I was gonna give him high marks because the surface advisor Russell was amazing but it wasn’t his fault. It was a service technician that screwed this one up. I bought my car in for 150,000 mile maintenance and I had to change the radiator fluid when I got home to my surprise there was no radiator fluid in the reservoir thank God there was some in the radiator itself. They made me an appointment for the next day to come back, but I received a call later on saying that they would bring a tow truck to pick up my car in the next day. It took all morning next day to get my car taken in. They gave me no apology. The next day they came in brought my car to me so I wouldn’t have to drive 20 miles out to the dealership. The problem with that was after the guy left. I took pictures. They had grease all in my car and they had radiator fluid all over the engine apartment again. I called them and told them they offered no apology. They could care less. I was just another complaining Customer very sad. I feel bad for the service advisor because he was a nice guy. I was even called to fill out a survey later on two days later and I said something about the grease in the car and all they could do was say thank you. I have not received a call to offer an apology. This is by far the worst Lexus dealer I’ve ever dealt with that’s why I normally don’t go to dealers. I plan on writing corporate Lexus letter along with the owner of this dealership letting you know how disappointed I am. It’s very hard for me to write a bed review because I tend to be forgiving being in a customer service business myself, but this was beyond anything I could have dealt with.

I had an absolutely fantastic experience working with Sal at Lexus of Orange Park. He is hands down the best car salesperson I have ever worked with. From the moment we started the process, Sal was knowledgeable, patient, and genuinely focused on helping me find exactly what I wanted rather than just trying to make a sale. He took the time to answer every question, walked me through all the features, and made the entire experience smooth and stress-free. Buying a car can sometimes feel overwhelming, but Sal made it easy and actually enjoyable. His professionalism, honesty, and attention to detail were exceptional. I ended up driving home in my new Lexus GX 550 and I absolutely love it. The whole experience exceeded my expectations. If you are considering buying a Lexus, ask for Sal. You won’t find a better person to work with. I can’t recommend him highly enough.