Lexus of Portland

I purchased a new 2026 tx550h from Lexus of Portland as well as traded in a 2022 Highlander and the entire experience was absolutely OUTSTANDING! MARCOS made the process incredibly smooth, pressure-free, and transparent from start to finish & even got me the value I was asking for on the Highlander. Kept me Updated on my reservation the entire time. The vehicle is, of course, brilliant—combining premium comfort with incredible performance. What really stood out to me, though, was the level of hospitality at the dealership. There were no HIDDEN FEES nor any HAGGLING whatsoever! IAN from the finance team went out of his way BIG time to get me the best possible interest & was fast. tech setup processes were fast and efficient. ROB took the extra time to make sure I completely understood all the tech and safety features before I drove off the lot. If you are looking for a luxury car and a dealership that truly values your time and business, I highly recommend LEXUS OF PORTLAND and their team. I couldn't be happier with my new car! Thank you MARCOS, IAN, & ROB. Thank you Lexus of Portland!!!

Purchased a used RX350 F Sport with my Daughter last August prior to her leaving for Collage. Part of their "Sales Process" is to print out the Car Fax service history and go over it with you and have you sign it. In this case, the RX350 was bought from them, sold back to them and only serviced through them, entire history was with this dealership. The service History listed breaks being replaced on June, prior to us buying it. The salesperson used that, along with the excellent service history, directly through them as justification for the higher price of the car. Fast forward to the service through them 10k miles later - Car will need new breaks soon, cost of $1000.00. I emailed the GM, Service Manager and used car manager sharing with them pictures of the signed Car Fax reports, explain the situation allowing for them to do the right thing. Would you be shocked if I told you that they said that it was wrong, new breaks were not done, doesn't matter that they sold it that way and that car fax has that info, nor did it matter that they were the only dealership to have worked on the car. Basically, they use the information to upsell the car at a higher price, have you reviewing it with the salesperson and sign it, but say that info doesn't matter when you use it to get an issue taken care of. They even pulled the car fax report a couple days ago and agreed that yes, it says the breaks were done in June of 2025. Doesn't matter, typical slimy car dealership. No honor, or integrity.

We reached out to Lexus a few weeks ago looking for a very specific TX configuration, and Kamron immediately stepped in and exceeded expectations. He responded quickly, tracked down exactly what we were looking for, and secured a vehicle that was incoming to their inventory within days. Even though the vehicle was still a few weeks out, Kamron stayed proactive and followed up right when it arrived. When we came in, everything was ready to go for a test drive — no waiting, or confusion and was such a smooth and enjoyable experience. We did leave briefly to look at a few other options, and what stood out the most was how respectful and low-pressure Kamron was. There was no pushiness — just genuine support and a simple “let me know if you need anything,” which honestly made us want to come back. Two hours later, we returned and completed the purchase with him, and the rest of the process was just as seamless. From start to finish, Kamron was professional, attentive, and incredibly easy to work with. He made what can often be a stressful process feel straightforward and even enjoyable. Highly recommend working with him if you’re in the market — this was easily one of the best car-buying experiences we’ve had.

We had a great experience buying a new car with Lexus of Portland. They were able to find us the car we wanted with the interior we wanted, and while it was being shipped, they kept us informed about the estimated arrival date. We initially worked with Cortland, who did a great job with keeping up communication while we waited for the car to arrive. For the actual purchase, we worked with Yasu, who was also wonderful. Everyone there was friendly and easy to work with. We also appreciated the technician who takes you through the car before you drive away to get everything setup. And the added bonus is we LOVE our new Lexus!

In spite of difficulty making an appointment because of AI robots, my experience at Lexus of Portland's service department was excellent because of the quality people that served me especially Jonah Nelson who was my service consultant. He was fast, experienced, knowledgeable, and handled all my service issues with confident good cheer. All in all, a very good service experience.