Liberty Toyota
Burlington, NJ
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# Summary The dealership receives praise for its convenient location, well-maintained grounds, friendly and knowledgeable staff, and smooth vehicle purchasing experience, with multiple customers specifically commending salesman Milton Ortiz for his patient and professional approach. However, one customer reported significant concerns about the service department, alleging that mechanics failed to address a reported brake issue while charging substantial fees for unnecessary repairs, raising questions about the reliability of their diagnostic and service practices.
Liberty Toyota is conveniently located, with a nice selection, and their grounds are well kept. The staff, especially Milton Ortiz, was friendly, informative, patient, and not pushy. I had a very nice experience and a smooth transaction. Most importantly, I love my brand new 2026 Toyota Grand Highlander Platinum!
Had a great experience this past weekend at Liberty Toyota. My wife and I went car shopping with our son who was looking to buy a Toyota Tacoma. We had Milton as our salesman. What a nice experience we had. Milton took all the stress out of car buying that I’m used to. He was down to earth. Very knowledgeable and a true professional. Gave my son a great deal on a Tacoma and he couldn’t be happier. Thank you Milton.
I recently purchased a Rav4 from Liberty Toyota and I had a great experience with Milton Ortiz. During my initial search I visited several other dealerships in the South and Central Jersey area, but Liberty Toyota by far had the best experience and staff. I met with Milton to go over the vehicle that I was interested in, and he was extremely friendly and very knowledgable. He was not at all pushy and he took very good care of me. Overall Milton provided great customer service throughout the entire experience. Thanks again! 10/10 would recommend!
Anyone looking to have their car serviced at this dealership should proceed with caution. Based on my experience, this place either employs extremely negligent mechanics or operates in a way that feels intentionally deceptive. I brought my car in because I heard a noise coming from the brakes every time I tapped them. I specifically asked my service advisor to have the technician thoroughly inspect the brakes to make sure the vehicle was safe, especially because I travel long distances for work. Instead, I was charged nearly $900 for spark plugs, an oil change, air filters, a belt replacement, and a wheel alignment — yet the original brake noise was never addressed. In fact, I didn’t even make it off the lot before noticing the exact same issue. When I brought it up immediately, I was told the technician “didn’t hear anything.” To make matters worse, after charging me all that money, they then asked me to leave the car again so they could investigate whether there were “additional problems,” despite supposedly completing a full diagnostic inspection already. Unfortunately, this isn’t the first experience my family has had with them. The same thing happened to my mother. She brought her vehicle in for a specific issue, was told that service wasn’t necessary, then was sold additional repairs — only to later be told the original issue still needed to be fixed, resulting in another $5,000 in charges. Middle-class families work too hard to be taken advantage of by businesses we trust to keep our vehicles safe and reliable. At this point, my only option is to seek a second opinion from an honest, reliable, and fair mechanic. Buyer beware.
Yesterday I picked up my new vehicle and couldn’t be happier! A big thank you to Milton Ortiz and Dave Keegan for making the process smooth, easy, and stress-free. Their professionalism, patience, and excellent customer service made the experience truly enjoyable. If you’re looking for a new vehicle, I highly recommend Milton Ortiz. Thanks again—I love my new ride!
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