Liccardi Chrysler Dodge RAM
Green Brook Township, NJ
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# Summary The dealership receives strong praise for knowledgeable and non-pressuring salespeople and exceptional service department support, with customers highlighting personalized attention and transparent communication throughout their experiences. However, some customers have encountered significant issues including inventory mismanagement, unprofessional workplace conduct, and pricing practices where final costs substantially exceed advertised amounts through undisclosed fees and add-ons.
Recently purchased a truck and had a really great experience with my salesman Alijah Martins. He was super easy to talk to, answered all my questions, and never made me feel pressured at any point. He took the time to walk me through everything and made sure I understood all my options. The whole process was smooth and way less stressful than I expected. Really appreciated how honest and straightforward he was—it made a big difference. Definitely recommend working with him if you’re in the market for a car!
I had an absolutely flawless experience with the service department here. My vehicle had to be towed in completely dead, which is always a stressful situation, but Richelle Simpson and the team handled everything perfectly. Richelle was fantastic—she kept me consistently updated throughout the entire process so I was never left wondering what was going on. The technicians didn't just slap a new battery in and call it a day; they went above and beyond by running a full charging system check and an overnight parasitic drain test to make sure the root cause was completely fixed. They even proactively taken care of a software recall while it was there. To top it all off, the dealer handled everything smoothly under warranty with zero hassle and a $0.00 balance. Incredible customer service and top-tier technical support. I highly recommend Richelle and this service team!
Great service from RJ! We went in today with zero intention of buying. Even though we told him this he didn’t dismiss us. Rather he asked how he could show us some great trucks to look at based on our interests. He was so genuine, honest and most importantly not pushy. We ended up finding a truck we loved because he listened to our needs. Everyone made the whole process fantastic. Thank you RJ and team!! We look forward to enjoying our new RAM and will recommend everyone we know!
First impression is everything. This place sunk it in fashion. We drove 4 hours round trip today to see this vehicle, to be told in person it was sold DAYS ago. The person who sold it forgot to mark in the system that it was sold. I can understand errors happen... but to make matters worse, while we were trying to give other vehicles a chance, an employee was going around the showroom, swearing constantly while on his phone. It was not a professional environment. The salesman came back with 3 vehicles he wanted us to check out... we agreed to two... then he delivered more bad news that one of those cars were sold, but still marked available in the inventory. The whole vibe was awful, experience was poor, so we walked out. The salesman tried to get us to stay for an apology from the manager. I saw no point. Maybe it was a bad day. I'm not sure... however, it is now 11pm at night (screenshot at 10:53pm), and the car that was sold DAYS ago, is still advertised on their website. Still listed on cargurus. Still getting clicks and baiting people to the dealership, all the while it has been gone for DAYS. You'd think after the trouble they put us through, they would immediately remove it from the website. 4 hours round trip for nothing. If you chose to go here for your next vehicle, I wish you luck.
I cannot recommend buying a car from this dealership. The prices advertised online are not the prices you actually end up paying. We were interested in a car listed at USD 22,500, but the dealership added various dealer fees and pre-installed extended warranties that we did not ask for. With taxes, the final price suddenly exceeded USD 27,000. Our budget was USD 24,000. The staff suggested meeting “in the middle,” but since this was still over our budget, we asked for a day to think about it. When we came back the next day and were willing to stretch our budget to meet their offer, the price had increased even further, and they were no longer willing to negotiate. This experience was very disappointing. If you are considering buying a car here, be aware that the advertised prices are not the final prices you will be asked to pay.
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