Liccardi Lincoln

just replace my 2018 car by a brand-new 2026 Nautilus, all the process was smooth and efficient.

I bought a used car from this dealership in January. When the plates came, they called me but the number they used to call me doesn't have the dealership name, so I didn't pick up the phone because I don't pick calls that doesn't come with callers name and the caller did not leave a message.When I called to inquire about my plates, I was given run around at one point, the receptionist hang up on me. When I called back, she let the phone rang, rang, rang before she picked it up and told me she will let some one call me and no one did. I have to go there in person to pick my plates. They are nasty, unprofessional and lacks personality. I will never recommend anybody i know to that dealership.

This is my second time making appointment for maintenance and the operator , who was working today Tuesday 2/10/26 when I ask her until what time the service is open her answer was I do not work for maintenance department , let me transfer you ! She need to have at lot acknowledge before she answer the phone , she don’t have any answers for the customers at all .

I’m writing to express how disappointed I am with the experience I had at your dealership. I will never do business with your dealership again due to how unprofessional and misleading the process was. From the beginning, I made it very clear that I intended to trade in a leased vehicle with 16 months left on the lease and only 3,200 miles. I was told that I would be able to lease the truck I was interested in, which is the only reason I drove over an hour to your location. Once I arrived, I was then told I could not lease it after all — completely contradicting what I had been told earlier. To make matters worse, the lack of professionalism was astounding. No one offered me so much as a cup of coffee or water. I watched several salespeople sitting around talking while I stood waiting without anyone greeting or assisting me. For context, I currently own a business and lease multiple vehicles. I’ve purchased and leased many cars and trucks over the years, including a current fleet of 12 GM trucks with leases ending soon. Had your dealership been upfront and professional, I could have easily given you that business. Unfortunately, this experience has completely turned me away from Ford dealerships.

Poor customer service. Service department failed to call me to update me on my car having to stay longer than expected. I had to bring in my car for an oil change and some recalls. I was told I would get my car back the same day of the appointment.. the day of the appointment comes and I’m told the next day noon - noon had passed and it was almost 5pm when I attempted to call for an update.. mind you I had to call more than once because no one was getting back to me. Once I finally got an update I was told that I’d have to wait an extra day if not maybe two?! I can completely understand things can happen, however I just don’t understand how such a big known dealership can’t have better communication with their customers ? Do they not know what courtesy calls are ?!