Linus Cadillac of Vero Beach | Dealership
Vero Beach, FL
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The dealership receives praise for knowledgeable sales staff, competitive pricing, and exceptional service quality from individual team members like Logan, Kent Boyd, and Justin. However, some customers have experienced issues with transparency regarding vehicle condition disclosures and service department communication, particularly regarding timely notifications when vehicles are ready for pickup.
Just purchased a pre-owned lyriq from Logan and Tyler. Their service was incredibly smooth. We communicated remotely since we live 2 hours away. The asking price was very competitive and their lender beat out my lenders already incredible interest rate. Overall very satisfied!
Kent Boyd at Linus Cadillac Auto Body Shop is, without question, one of the most knowledgeable and trustworthy professionals I’ve ever dealt with in the automotive industry. From day one, Kent demonstrated an exceptional level of expertise, precision, and attention to detail. He took the time to walk me through every step of the process, explained everything clearly, and made sure I was completely confident in how my vehicle was being handled. That level of transparency and communication is rare. Just as impressive is his assistant, Barbara , who was absolutely outstanding throughout the entire experience. She is organized, responsive, and incredibly professional. Barbara made scheduling, updates, and coordination seamless, and her follow-through was second to none. Together, Kent and Barbara operate like a top-tier team that truly cares about the customer experience. What really sets Kent apart is his standard of work—he treats every vehicle like it’s his own. No shortcuts, no compromises, just elite-level craftsmanship. The quality of the repair exceeded my expectations, and the final result was flawless. In what could have been a stressful situation, Kent and Barbara made the entire process smooth, professional, and handled with integrity from start to finish. If you want your vehicle repaired the right way, with absolute precision and care, Kent Boyd and his team are the ones to trust. I wouldn’t hesitate to use them again and highly recommend them to anyone looking for top-tier auto body work. Kevin Wiley
TL;DR: I inquired about a 2025 Escalade V and was repeatedly told by the salesman “Doc” that it was in flawless, mint, showroom condition with zero damage. I asked for a video walk-around since I lived 3+ hours away, and he insisted there were no flaws. After pulling the CarFax myself, I discovered a minor accident the dealership never disclosed. Only after days of pressure did they admit the front bumper had been repaired. I moved forward and met the GM halfway for the trade-in. At the handoff, I immediately found undisclosed rear-bumper damage; he agreed to send me a $500 check after funding. Once home in sunlight, I discovered heavy scratches, severe paint swirl, and a 5.5" dent in the hood. Doc stopped responding, and the GM dismissed everything as “cosmetic,” minimized the deception, and kept telling me what a “great deal” I got. FULL REVIEW: I contacted Linus Cadillac about a 2025 Escalade V and made it clear I’m extremely particular about vehicle condition. Doc assured me repeatedly that the SUV was “mint,” “showroom perfect,” and had no scratches or flaws. When I requested a video walk-around, he still insisted there was nothing to show. After pulling the CarFax myself, I found a minor accident—despite being told there was no prior damage. After several days of back-and-forth, they finally admitted the front bumper had been repaired. I decided to move forward once they provided documentation. Because I lived over 3 hours away, the GM agreed to meet me halfway. At the exchange, I immediately noticed damage to the rear bumper that had never been disclosed. The GM pushed for me to drive all the way to Vero Beach for repairs, but eventually agreed to send me a $500 check after funding. Once home and in proper lighting, I realized the true condition: the vehicle had scratches all over, extremely swirled paint, and a 5.5-inch dent in the hood. Doc completely stopped responding. The GM downplayed everything, said it was “cosmetic,” and continued telling me I got a great deal—despite the clear misrepresentation. Their final “solution” was for me to drive 3+ hours each way and still pay for repairs at their cost. At this point, it’s obvious this dealership is not honest. I’ll repair the vehicle myself, but buyers should be aware. Also side note, I kept being told how good of a deal I got for this Escalade V....The MSRP for this vehicle is only $162,000, not sure where the good deal was... but that's the game you play with specialty vehicles.
We bought a 2025 Cerified XT6 a couple months ago. I love it! Our salesman Logan was awesome during and after the sale. A star was deducted because of service. For being a certified car it needed the wiper motor replaced and they kept the car for 5 days (luckily I was out of town). The man who booked my appt was leaning towards the rude side. My husband dealt with the rest. His complaint was nobody informed him the car was ready. Takes less than 2 minutes to call someone to tell them the car is done. Another minor inconvenience was we had an appt to sign the paperwork but they pushed us back hours. We had plans that we could change so not a big deal Everyone else was very nice and accommodating.
Excellent service from appt scheduling with Mandy to service of my car with Justin. Very accommodating, professional and friendly. The office is very clean and stocked with cold drinks, coffee and snacks. Justin had my car cleaned and ready when I returned Thank you!
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