Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

First week of Dec 2026 I brought my truck in to find what has been leaking on my driveway. After the service writer Chris told me it was probably just the water from the AC evaporator, I pointed out the Lithia Toyota shop said it was an oil leak from the timing chain cover. He called me at the end of the week and said they found an oil leak coming from the timing chain cover. He said he would submit the claim to my insurance and get back to me. Chris called and he told me the service would be covered. A text on Dec 15th from Chris stating he is trying to get the timing cover itself covered by the insurance and if they didn't cover it would be an additional $227.00.He texted me that same day saying it was covered. On Dec 18th a text from Chris stating they broke a bolt on the engine mount when they tried to remove. He said he would order it and it wouldn't be here until Monday and call. I didn't receive a call or an update. I called him and Chris said they had to drain the antifreeze from the system to replace the part and when they filled it back up the coolant sensor was broke. Chris said insurance wouldn't cover it and if I wanted the sensor fixed it would cost me $650. I asked how can a sensor which was working fine before you guys drained the system just stop working. The service manager he told Chris just to take care of it and he will deal with it on Monday. Chris said it would cost me $215 to replace it at a discount. Chris said the whole coolant reservoir needed to be replaced. I told Chris the reservoir was just replaced by Lithia Toyota in July. I thanked him. I received a text from Chris on Dec 30th saying my truck was ready for pick up. On Dec 31st I drove my truck 6 miles from Lithia Dodge and the low coolant light went on!!! I text Chris at 5:21 pm on Dec 31st to the same number that we have been corresponding on saying it looks like we still have some issues. NO RESPONSE! Jan 1st I checked the coolant level was low. I then tried to close my hood and it wouldn't shut! I called Chris on Jan 1st but they were closed. I called again on Jan 2nd and left a message and did not receive a call back. On Monday Jan 12th I turned my AC on for the first time AND IT DIDN'T WORK!I received a call from a appointment setter and told her the whole story. She apologized (the first person to do that), and said she would relay the message to Chris and the service manager. When I dropped the truck off again on Jan 13th I told Chris I had to buy more coolant it wasn't filled up and the hood wasn't closing AND the change oil warning is going off Chris said the whole front clip of the truck had to be removed and he was unsure if the work called for the evacuation of the AC and refill. I showed the hood not closing and Chris said yes this whole part had to come off. I called Chris and showed him the off centered grill and the hood hitting the grill and he said yes it was off centered and saw that it was hitting the grill. I received a call from Chris today he said the tech said he recharged the AC, and adjusted the grill to center.I picked up my truck again today Jan 15th. I asked Chris ,"What we were going to do about the damage to my grill from the hood hitting it because the grill was mounted wrong. Chris looked at me and said, "You didn't tell me there damage to the grill." Chris looked me in the eye and said, "No you didn't report damage, all you said was the hood was hitting the grill because it was off centered." Chris then said ,"If you would have said it was damaged I would have taken care of it." I was flabbergasted by that logic. I asked Chris if he remembered when I dropped it off I showed him the hood making hitting the grill? I even pointed out the crushed grill with my finger and felt the underside of the hood for damage. Chris said ,"yes." I then said well if you remembered the off centered grill and remembered the hood hitting the grill then it seems like A plus B equals C. More to say but limited on characters

The sales guy did great!! The finance guy, 0!! I was approved and just needed to sign the paperwork, the finance guy wouldn't stop trying to sell me the extended warranty and ran my credit while I was signing the paper. He said" I was able to get you a better rate and added the warranty for a little extra" but didn't think I wouldn't catch him extending the contract out another year!! Then he lied about running my credit! Also said, "Have fun with the car, hopefully you dont have any problems" Smirking, too! What a JERK!

If I could give zero stars, I would. This dealership has been the worst experience we’ve ever had with any automotive service. We brought our vehicle in for starting issues and were told the only problems were the alternator and battery. We trusted their diagnosis and paid for the repairs. They gave the vehicle back to us claiming it was completely fixed. It broke down THE NEXT DAY with the exact same issue. When we brought it back, suddenly the problem was now the PCM — which they never mentioned before. That means their initial diagnosis was wrong, and we threw money at repairs that didn’t fix anything. A competent technician would have checked this before installing new parts. We told them on Friday that we could not afford the $2,109 PCM repair. Then on the day we picked it up, we called around 11 AM to let them know the tow truck was coming at some point. The tow didn’t arrive until 5 PM, so they had HOURS of notice — yet they returned our vehicle in a completely unacceptable condition. When our car arrived home, we discovered the alternator was LEFT UNPLUGGED and the bolt wasn’t even installed correctly. The brand-new battery they installed LAST WEEK was already dead. And our windshield wipers were completely removed, including the bolts and caps, and thrown into the cup holder and floorboard. There is no excuse for a dealership returning a vehicle like that. When we questioned this, the manager “Jimmy Shaberg” gave nothing but excuses. For the wipers being removed, he said: “The tech needed to have the wipers off to gain access to the electronics as we were in the diagnostic phase.” For the lack of notice, he said: “You did pick this up via tow truck and we had little to no notice.” That is absolutely false — again, we called HOURS before pickup. And about the alternator being unplugged, he said: “The alternator was unplugged for our diagnostic that we were performing.” None of his excuses make sense. If they were actively diagnosing the car, why didn’t they call us for permission? Why didn’t they reassemble anything before the car was picked up? Why would they leave parts unplugged and tossed around when they knew a tow truck was coming? Jimmy also refused to call us back. We left multiple voicemails, and he never returned a single one. All he did was send emails and avoid speaking directly with us. Not once did we talk to him on the phone. No apology, no accountability, and no attempt to make things right. Just excuses and deflecting blame instead of admitting their mistake. This dealership: misdiagnosed the vehicle installed parts that didn’t fix anything returned the car in worse condition left the alternator unplugged left the alternator bolt loose returned a brand-new battery dead removed our wipers and threw the parts inside the car lied about having “no notice” refused to speak by phone offered no apology or compensation The lack of professionalism is unbelievable. Do NOT bring your vehicle here. Save yourself the stress, money, and time. This place is careless, unaccountable, and absolutely terrible with customer service.

Lithia CDJRF of Eugene was a refreshing car buying experience where my needs were heard and meant. It didn't take a team of bullies to gang up on me to purchase a vehicle. It took one amazing salesperson, Brian Fisher, to put me in a Rubicon-X. Best car buying experience I have ever had, and I've had a lot of cars. Don't waste your time at other dealers, save yourself from the usual high pressure car buying experience and shop Lithia CDJRF of Eugene!

I’m giving this dealership 5 stars based on many years of service here across multiple vehicles. Overall, my long-term experience with their technicians and parts department has been consistently strong, and that is the primary reason for this rating. This most recent visit involved several service coordination issues over the course of three trips within one week. I initially came in for an inspection, but there was confusion about what type of inspection was available and I left without resolution. On a subsequent visit, I requested 5W-20 full synthetic oil, but the incorrect oil was installed initially, along with some miscommunication regarding oil specifications. The correction required a return visit, and on the final visit the correct oil had to be ordered before the service could be completed. There was also a moment where the tone of the conversation became more escalated than necessary, though it was quickly clarified and resolved. Importantly, the technicians did an excellent job. The video inspection was clear, professional, and easy to understand, and the findings were explained properly, including a minor rear differential fluid recommendation. The parts department has also consistently been helpful and reliable over the years whenever I’ve needed them. I’m sharing this not as criticism of the dealership overall, but as feedback on service coordination and communication consistency during this particular visit. My experience over many years remains very positive, and I continue to trust this location for service, while hoping the advisor-side communication and process flow can better match the quality of the technical work.