Lithia Chrysler Dodge Jeep RAM FIAT of Santa Fe

I took my Chrysler 300 to get diagnosed for a car horn that would go off intermittently, horn not working from steering wheel and some other lights lit up on my dash on 4/15. I had to take out the fuse out responsible for car horns in my car to get it to stop. They had my car for a week. The only way I could get updates from the dealer was if I called them, and that's if they picked up. I went in person to get an update from my service advisor, Selena, and I was a little frustrated with the lack of communication. She said that my car will be ready soon. Upon pickup, I noticed oily handprints ALL OVER my driver and passenger side sun visors and headliner. They performed a recall my vehicle had without my discretion. My seatbelt wasn't retracting appropriately only to know that they installed it wrong. My copy says that tech 297615 worked on it. I was told that I could leave my car there for more time to fix their mistakes and get it cleaned. They got it about 90% cleaned. My car was given to me in worse condition than when I first gave it to them. Once I came home I noticed that there was a bad door ding on my rear passenger door. I know for a fact that this was done when it was on their lot. It was an awful service. The only somewhat saving grace was that Selena was professional and she was understanding and that I wasn't charged because they couldn't replicate my concern.

Have been a customer since 2005, have a commercial account with the parts Dept. Very upset have lifetime oil changes on my truck, wife took the day off for an oil change service. I was aware of a small leak from the water pump and was sure it would be discovered on the inspection, it was NOT! I inspected the truck when my wife got home and the oil filer was NOT changed, I initial them with a marker just for peace of mind. Very disappointed, called for a manager twice still haven't heard back from them! Beware of Lithia Dodge of Santa Fe! If you can't trust them for a simple oil change what else do they short cut to be lazy! Very disrespectful! Do the job or don't do it at all! Hope this tech is reprimanded for this crap! This gives this dealership a bad reputation!!! ****UPDATE**** THANK YOU JUSTIN SERVICE MANAGER!!! MAKING ME CHANGE MY OUTLOOK OF LITHIA OF SANTA FE. I SHOULD REMEMBER I SHOULDN'T BLAME THE ENTIRE DEALERSHIP FOR THE BAD DEEDS OF A LESS THAN SAVORY EMPLOYEE. THANKS AGAIN I WILL COME BACK TO THIS DEALERSHIP AND CONDUCT FUTURE BUSINESS.

I bought a 2025 Jeep Gladiator about a year ago, and about a month ago, while traveling from Santa Fe to Albuquerque, it started having problems. It’s been almost a month now and the car still isn’t ready. They keep telling me something else is wrong with it. They refused to rent me a car or lend me one. I have a disabled daughter, and this is the only car I have to take her to her doctor and hospital appointments. They didn’t care at all. Their service is useless—it only seems to be about lying and dragging things out so the car stays there longer. This is the worst brand I’ve ever bought, and I will never buy this brand again.

Bought my daughter a car at Lithia a few months ago and she has gotten to drive it twice. The rest of the time it has been with the service department. Cannot get updates, cannot get calls returned, when I finally get someone on the phone there is always an excuse wrapped in sarcastic comments. I truly wish I had read the reviews before purchasing a vehicle from this dealer. We bought 3 cars in 2 weeks from various dealers and Lithia is the only dealer we have had a negative experience. If looking for a dealership that follows through look elsewhere strongly recommend LHM and High Desert as well as Stevenson.

AnnaMarie and Mr. Garza the GM made this entire process seamless and 100% customer service oriented. It made sure that we got the best deal available and treated us very well. I was 2 days out of surgery and they made sure I was comfortable and my time was valued.