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I had a great experience working with Michael at the Lithia auto service shop. From the moment I walked in, he was friendly, professional, and easy to talk to. He took the time to clearly explain what was going on with my car and didn’t try to upsell anything unnecessary, which I really appreciated. The work was done efficiently, and my car has been running perfectly since. It’s not always easy to find someone you can trust with your vehicle, but Michael definitely made me feel confident I was in good hands. I’d absolutely recommend him to anyone looking for honest, reliable service.

I can’t say enough great things about Lithia Motors in Kennewick! From start to finish, the entire experience was absolutely amazing. The staff was incredibly professional, friendly, and honest—a rare combo when it comes to car buying! A huge shoutout to Dylan and Juan for going above and beyond to make sure I got the nicest vehicle in the area at a price that was more than fair. They made the whole process smooth, stress-free, and actually enjoyable. If you’re looking for quality, affordability, and top-notch customer service, I highly recommend checking out Lithia Motors in Kennewick. I couldn’t be happier with my purchase or the team that helped make it happen! 🚗💯👏 Thank you for the great experience 😀 Shelby and Jeremy

Top notch sales department. Robert was our salesman and he made the process painless. My wife and I drove over 2 hours with two trade-ins and these guys mad everything worth it. I've already suggested to a couple coworkers they need to reach out to Robert if they need a new vehicle. Undoubtedly I'll be road tripping back when the time comes to purchase another car. FYI take their recommendations on places to eat if you're from out of town, you won't be disappointed💪.

JR treated us like family; welcomed and valued! He helped make our experience one-of-a-kind. He was helpful, caring, and made our first experience with Lithia so comfortable and no stress in purchasing my commuter car (2024 Toyota Corolla). He’s passionate about his costumers and I would HIGHLY recommend him to everybody! Mahalo Nui Loa and Aloha from my family 🤙🏽

I want to thank Sebastian Wenberg for hooking me up with Cole Skiba and Juan Vallez at Lithia Tri-Cities! Was a great experience. No pressure sales. And they really took care of me when I wanted a Vehicle maintenance plan for my used Subaru WRX vehicle purchase. Thanks Again!! Anthony Smith