Lithia Chrysler Jeep Dodge Ram of Klamath Falls

Sales team was amazing and got me the truck I wanted for the price i wanted. They definitely went above and beyond. The service department has been helpful. When the EGR cooler was leaking, while It has taken awhile to get the diagnosis and parts and at first was frustrated I wasn’t getting updates from them but then I found my phone automatically screens a lot of there calls as spam but communication via email I found is perfect so my phone won’t screen there calls out. They also have been very helpful and got me into a loaner vehicle while the truck is in their shop and made sure I have a vehicle to get around in while they are working on my truck. I would highly recommend them to anyone looking for a new or used vehicle. We will absolutely go back every time we want to get a new vehicle.

I purchased a vehicle at this location in August of 2024 and have had nothing but breakdowns, repairs and money going out since. I purchased the vehicle August 2, 2024 and the first breakdown happened one month later on September 3, 2024. In the year and a half I’ve had this car I have only put 4,300 miles on it due to the fact I have only been able to drive it very few times without it breaking down. When the problems began I brought it into their service department because I purchased a warranty through them but was met with disrespect and very little regard to the problems my car was having. After the disrespect I experienced there I then brought my vehicle to another dealership and had my repairs done there, (a new engine, starter, ignition switch, crank shaft sensor and many other repairs). This vehicle has been in the shop 4 times and I have had to spend over $1,000 on repairs that did not work and I still no longer have a vehicle to drive. Along with that over $700 in rental cars because once again, I do not have a reliable vehicle. After over a year of struggling with this car I made the decision to return to the dealership I purchased it from and attempt to work something out. Whether it was trading the vehicle, getting it paid off/bought back etc. I had explained all of the issues and repairs this car has had, how much money I have had to spend on this car and the overall chaos this vehicle has caused and unfortunately left with no solutions. I was hopeful that due to the fact they sold me this car, they would at least attempt to make it right and HELP get me into something safe and reliable but that was not the case. I was warned not to purchase a vehicle from them and wish I had listened.

I had a great experience working with Kyle and the team. Even though I ultimately decided not to purchase the 2013 Jeep Wrangler Unlimited Rubicon I was interested in, I was impressed by their professionalism, communication, and transparency throughout the process. Kyle was responsive, answered my questions, provided photos and information, and kept me updated on the vehicle while it was going through service. I never felt pressured to make a decision, and the dealership was willing to address issues they found during their inspection before offering the Jeep for sale. I appreciate the time and effort everyone put into helping me, and I wouldn't hesitate to work with them again in the future. Thank you for the excellent customer service.

I have been eyeing 1 particular jeep for a couple months now. Well we went down hunted down a salesperson and Alisha Gish came to our aid. No pressure, just a good salesperson. We took a test drive and I loved it. We had a trade in which made the transaction that much sweeter. She was so damn knowledgeable and good that we will be back in the next couple of months and buy another jeep. Thank you Alisha.

After some negative experiences with my local dealer, I had my Jeep towed to Lithia in Klamath Falls. It was a very indepth and technical issue and was not an easy fix for any service department. The service department worked very hard and diligent to repair the problems. The service manager, Daniel, and Kenny, the service adviser, worked with me in a professional and friendly manner. The team worked with technical service, and spent a lot of extra time helping me. This service department went the extra mile for me, and they didn't have to. They definitely earned five stars. I HIGHLY RECOMMEND them. They earned my business!!!!