Lithia Chrysler Jeep Dodge Ram of Missoula

- Drove 6 hours one way (12-hour round trip) based on dealer assurances about the truck’s condition. - Specifically asked ahead of time about leaks and overall condition — was told there were none. - Upon arrival, the truck had active oil dripping underneath with no explanation or concern from staff. - Truck also had very high idle hours (~2,100, ~50%), which was not disclosed or taken seriously when brought up. - Was told there were no major scratches or damage, but found visible scratches on the side poorly touched up with a paint pen. - Dealer represented it as a clean one-owner vehicle, but Carfax shows it was actually a fleet vehicle. - Asked to see the multi-point inspection—dealer was reluctant and did not provide clear documentation, especially regarding the oil leak. - Negotiation was minimal despite multiple issues; only a small price reduction offered. - Response to concerns was mostly shrugging shoulders and lack of clear answers. - Was told they could just send it to wholesale instead of working toward a fair deal. Overall: To say the least, I was disappointed.I question their integrity altogether.

I had an excellent experience working with Joseph at Lithia Dodge. The entire trade-in process was incredibly smooth, easy, and far less stressful than I expected. From start to finish, everyone was respectful, professional, and genuinely helpful. Joseph made the whole experience feel straightforward and transparent, and I never felt pressured or rushed. The team was organized, efficient, and took the time to answer questions and make sure everything went smoothly. Buying or trading in a vehicle can sometimes feel overwhelming, but this was honestly one of the easiest and most positive dealership experiences I’ve had. Highly recommend Joseph and the team at Lithia Dodge if you’re looking for a respectful and hassle-free experience.

I had a great experience at this dealership! Jam was excellent to work with — very professional, knowledgeable, and clearly well experienced in helping customers find the right car. He made the whole process smooth and stress-free. The dealership itself has a very warm and welcoming environment, and all of the staff were friendly and helpful. I highly recommend this dealership to anyone looking for a great car-buying experience!

The service department is abominable. I will never buy another Jeep because I will not deal with this service department. I never leave reviews but honestly I don’t know what else to do. I have had a newer Jeep that has required numerous warranty issues. I leave multiple messages to make appointments without return calls. When my jeep is in for service I don’t receive updates. I currently have an issue that the service department said doesn’t have a current fix. This isn’t just one bad day…these services have been over the life of my lease for 3 years. I do believe that there are decent people working in the department but that they are severely understaffed and under supported. This comes from the top and management isn’t making this any better. They currently have had my jeep for recalls for 4 days without any word. And forget trying to call…goes to VM or text without response. So frustrated.

My experience with Lithia Dodge of Missoula was extremely disappointing. From my perspective, the dealership suffers from poor management, lack of communication, and inadequate customer service. One of the biggest issues I noticed was the apparent lack of teamwork and accountability among staff. Customers often seem to struggle to get assistance, and phone calls frequently go unanswered. It gives the impression that customer concerns are not being treated as a priority. The overall atmosphere felt disorganized and unprofessional, which made it difficult to have confidence in the dealership. Based on my experience, I would not recommend doing business here and would suggest looking at other dealerships before making a purchase or scheduling service. I expected better communication, better customer support, and a greater commitment to helping customers. Unfortunately, that was not my experience.