Lithia Chrysler Jeep Dodge Ram of Wasilla

So we just got our second truck from Lithia Dodge in Wasilla, they did an amazing job and Jordan Frapp worked with us to get us in a new 2026 2500 after our 2019 1500 was totaled by a driver who blew through a stop sign. The dealership was very helpful and worked with us, they were able to get us in the right truck at the right price. Highly recommended if you need a new vehicle go see Jordan Frapp.

This dealership has bad management, I think extremely poor. I have no experience with sales here, but the service department is an absolute embarrassment. I’m not talking about the advisors or the techs/mechanics… they are not the problem. The problem is that dealership management doesn’t care about its customers. This is evidenced by the 2-4 month backlog for service ( and it has been that way since i moved to AK in June 2025). It means to me that they are willing to make money selling you a car, but if it needs service, they expect you to park it until they have time for you. I’m getting ready to replace my ‘24 RAM 2500 ($103,000 sticker price), but I definitely won’t be buying a new vehicle here. Profit and convenience over customer service are not qualities I look for in a car dealership. Authorize some overtime, suck it up, and get the backlog down to something tolerable, like one week, or you can just continue showing no respect to customers and their expensive vehicles and keep mismanaging the service department and lose sales. In the lower 48, this dealership would be out of business, but Alaskans are used to long waits and poor customer service, so they don’t demand satisfactory performance. Let me know if you start running the dealership like a business and not a hobby. Thank you to Scott in service for helping me with my truck, he is an asset to your poorly run business

Went in looking for a specific vehicle for our growing family & had help from Jordan to achieve that goal! He was perfectly patient with us, answered all of our questions and wasn't pushy at all. Super pleasant guy, made spending several hours at the dealership totally tolerable & we are so happy with our purchase! Margo in finance was an absolute hoot and the perfect energy and interaction to finish off our exciting purchase!

Fast and efficient tire change over. All aspects of this dealership have improved significantly! Sales and service staff are friendly and eager to help. Facilities are clean and the kids area in service is great for little ones, even have coloring books and crayons! Two new lifts just installed means faster service and you can schedule oil changes online through their website! I would highly recommend checking them out!

I’ve had an absolutely terrible experience with this dealership from both a vehicle reliability and customer service standpoint. My vehicle has had constant electrical issues since shortly after purchase, and I’m already on my THIRD battery in less than six months. Every single time I bring it in, the dealership dismisses the problem and insists it’s “just a battery issue” instead of actually diagnosing the underlying electrical problem. Replacing batteries over and over again is not a solution. To make matters worse, getting service here is nearly impossible because they’re consistently booked out 4–5 months. For a dealership supposedly servicing vehicles under warranty, that timeline is unacceptable. The service experience itself is even worse. One of the gentlemen at the service counter is incredibly rude and seems to do everything in his power to push customers elsewhere instead of helping them. When he gets frustrated, he literally starts slamming his keyboard around in front of customers. Completely unprofessional behavior and not what anyone should expect from a dealership service department. At this point I have zero confidence in this dealership’s ability to properly diagnose or repair vehicles, and the customer service has been just as bad as the mechanical issues. I would strongly recommend going somewhere else if you value your time, money, and sanity.