Lithia Springs Ford

Great experience. Harley was great and patient. Helped me get a brand new truck, exactly what I was looking for, and quick! Also, loved that they didn’t want me to leave until someone sat with me in the truck, and taught me how to do and use everything.Tim in financing was a very nice man too! Very thorough and helped me understand every option and condition. This is a great team. From one sales manager to another, good job!

This is for the service department. I took in my car for recalls and see why my new battery and or electrical wiring is cause low battery. I was my own customer service representative thoughout the time my car was in the shop. I had to call to get information on my car. I was told it was ready for pickup on 10/7/25. I didn't hear anything from my service advisor after that. I called on 10/9/25 with no one answering on the other line. Left a voicemail to call me back with no call back. 10/10/25 came around still no answer. So I had to get someone that was working in the front office to track my service advisor down. He call me back and informed me that they had to order another part and it will be coming in either 10/13/25 or 10/14/25. On 10/15/25 still no call with information on my car. So I called up there again and finally getting a hold of my service advisor. He told me he was busy and he'll call me back. Which I understand about being busy at the moment. But 2 hours later he finally called me back and he informed me that my car was ready. No battery/ electrical issues was informed to me. I went to pick it up later that day with my service advisor gone for the day. I had to get my car from another service advisor. I only saw my service advisor when I dropped off my car at the begin of this mess. I got in the car started to drive away when I had a engine code. Not even off the dealership lot. The technician look at it and found a harness not plugged in all the way. 20 minutes later they fixed the harness issue. Now I don't know what else is wrong now. I lost trust in yall. First time driving it since i got it back I turned my car on and just like that my battery is dead. I got told my electrical is good. After that I just went to my local Kroger which is about 7 miles away from my house. I started the trip at 181 miles to empty tank when i got home my milages is 119 to empty tank. Im going to have to take it back. With a small oil smell. I got it back worse than I took it in. Yall had it for a month straight. Very very very frustrated. No communication skill, and no customer service, I had a really bad experience!

Richard in the Service Dept was outstanding!! The mobile repair team…extraordinary! My son is currently deployed and his mustang battery died. I was unable to gain access to the vehicle due to the manual unlocking was not accessible. When I say Lithia Spring Ford took care of everything, that’s a understatement. They got the vehicle to the dealership, provided excellent repair service (new tires, oil change, and chassis work, just to name a few, was handled efficiently and timeframe on point. They also had it washed. I am happy they understood and appreciated my son’s dedication to our country. We were NOT disappointed at all. Great job and thank you💜

Excellent experience from start to finish. The staff was friendly, helpful, and made the entire process feel easy. I never felt pressured during the sale, and my salesperson, Orlando, was amazing. The General Sales Manager, Muhammad, was also very accommodating and always made time to answer questions. I also had a rattling noise coming from the driver door, and the Service Manager, Tim, jumped right in, diagnosed it, and had it fixed within 30 minutes. Great customer service all around. I would definitely recommend this dealership and would buy from them again.

Recently took my Ford F-150 power boost in due to electrical issues and ended up needing to have the DC to AC inverter replaced thankfully my premium care warranty covered it but I would still highly recommend lithia Springs Ford for anyone in need of service for their F-150 whether it's a power boost F-150 a raptor or just a straight EcoBoost it doesn't matter Richard Smith, Brian Oldershaw and all the tech support staff at lithia Springs Ford really blew it out of the park My truck is responding almost like it's brand new now My hybrid system is kicking in the way it should My gas mileage is returning the acceleration and responsiveness of my truck has returned almost like new condition The guys at lithia Springs Ford really blew it out of the park again I would highly recommend lithia Springs Ford to anyone in need of auto servicing issues you can't go wrong there and they will treat you like family.