Long Cadillac
Southborough, MA
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# Summary The dealership consistently earns praise for its knowledgeable and attentive sales staff who prioritize customer service and honesty over high-pressure sales tactics. Customers highlight the team's professionalism, fair pricing, and willingness to accommodate requests, creating an experience described as trustworthy and family-oriented.
What an amazing dealership! This is the ONLY place to get your Cadillac. My dad purchased his caddy from them and they made it a breeze. The process was fair, easy and staff is highly knowledgeable. Excellent selection. A beautiful example of what a dealership should be. Brian Jones the General Sales Manager is the best - he has been in the business for more than 40 years! Great place, good people. Worth the drive if a Cadillac is for you!
Jim Gold at Long Cadillac is in a league of his own. From start to finish, his willingness to help me and my family made the entire experience exceptional. You can immediately tell you are dealing with a true professional. With over 40 years in the service industry, Jim brings knowledge, integrity, and confidence that very few people still have. He listened, advised honestly, and made sure we were taken care of every step of the way. Buying our V Series was not just a transaction. It was an experience built on trust and respect. Jim went above and beyond to make sure everything was right for us. This man is the king of customer service. If you want someone who genuinely cares and delivers at the highest level, ask for Jim Gold.
From my initial online conversation with Tohm to the in person meeting and test drive with Luke I have to give Long Cadillac 5 stars for customer service. They never pressured us and listened carefully to our concerns. I highly recommend Long Cadillac. They really made us feel like family.
I'm very pleased with my new Vistiq! The car has absolutely everything that I was looking for in a luxury electric SUV and it drives so nicely. Everyone at Long Cadillac was very helpful, responsive and respectful. I feel like that gave me a very fair price from the beginning and even worked with me when I wanted to switch the color of my new car at the last minute. The paperwork step always takes way longer than expected, but that usually seems to be the case when purchasing cars. I would definitely get my next vehicle here.
Ron our salesman was wonderful to work with and very friendly. He always kept us informed throughout the process of purchasing our vehicle. David was also very friendly and informative regarding our extended warranty. Highly recommend this company, top notch customer service and we love our new to us vehicle ๐โฃ๏ธ
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