Lower Mainland Motor Company Ltd
Richmond, BC
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Google Reviews
# Summary This dealership receives highly polarized feedback, with one customer praising courteous service, vehicle delivery, and reliability, while multiple other customers report serious issues including missed appointments without follow-up, unresponsive communication, lack of proper documentation, and allegations of unprofessional and offensive behavior from management. The overwhelmingly negative experiences suggest significant concerns about customer service consistency, professionalism, and business practices.
They were nothing but courteous and friendly to deal with, very accommodating with my schedule and did exactly what they promised. The vehicle delivery was fast and they cleaned it nicely for me. I would definitely consider purchasing another van from them in the future.
Made an appointment over the phone to view a car, at a time of their choosing. Showed up and there was another group already waiting. Store was locked, no one was around, I called to get in touch with the contact # I had been given, only to get no answer and ended up waiting around for half an hour before us and the others gave up and went home. I still havent been contacted by them regarding the missed appointment, but would not feel comfortable buying a car from this business anymore.
On May 31 2018, I bought a dump trailer from this place. At first, as it was listed on Craigslist, we thought it was a private deal. But once it became time to pay, he wanted it to go through his company. He said he would send us paperwork for the transaction but never did. I have also tried to reach him by calling 3 times and also texting his number. I still have all the texts. But he just reads them and doesn’t reply. RUDE! In terms of what we bought from him, we use it for our business and it’s serving its purpose so I’m happy for that. But in terms of being a straight shooter in business, he’s sketchy. We paid $9000 plus tax for this trailer and all I would like is paperwork for my taxes. Makes me think he just took the money for himself personally and ripped up the bill of sale.
Not surprised to see 2 stars for this business but it should actually be 0. The “primary owner”, Satvir Khuna, reached out to me on my post and gave me a lowball offer for my car. I told him that was way too low and he replied being condescending saying I won’t get anything better than his offer. I called him out and he replied back calling me “slanted eyes”… He had the audacity to be racist because I refused his lowball offer and called him out for it. He then wanted to “link up” and fight me lol. How “professional” considering he’s trying to run a business. I’m warning you all now, STAY AWAY FROM THIS RACIST. He does not deserve any business from anyone!!!!
We we're going to go look at a car at this place. The latest review we came accross was not good about the missed appointment. We do NOT know who was right and who was wrong. May be it was a misunderstanding between the two parties. "However", given the business response stating "think before you post", we find this to be patronizing, rude and disrespectful to a customer who in theory....is always right. You are the one that should think before you post. We will go elsewhere for a car. There are thousands of competitors. Learn manners.
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