Loyalty Chevrolet

I've been going to dealers since I was 19 years old.. now pushing 50, I have to say this is the best dealer we've dealt with. Friendly, carrying, and supportive. I generally work with Trey who is always going above and beyond.. prob even goes out of his pay level to make sure we are happy leaving. Charles is believe that was his name. Was amazing and caring when I didn't have an appointment and needed an oil change at the last minute because I had to drive across country due to a death in the family.. we didn't buy our truck there but we are hoping for a 2027 Trailboss to replace our 2025. It will be our 3rd Trailboss, we love the truck, highly recommend

Adrien was fantastic. I brought in a truck for service which quickly became a need to buy a new vehicle. Adrien reached out and made the buying process so incredibly easy. He heard my needs and wants and delivered me several options. He helped put me in the new truck for me and helped deliver on a couple of after sale issues. He stayed in touch and made sure to follow up to make sure everything we agreed upon was taken care of. I've already recommended him to some neighbors and will be reaching out to him when my wife is in the market for a new car. I know he'll deliver.

I ended up not buying a vehicle, but I had a very positive experience at Loyalty. Kyle Petit was welcoming, very knowledgeable, answered all my questions, and did not pressure or hurry me. I would recommend anyone looking for a vehicle to start at Loyalty and ask for Kyle.

Charles in service took great care of us. We were from out of town, 9 hours from home on vacation and he and the rest of the service crew too great care of us. Got us in and out and we couldn't have been treated any better. Highly, highly recommend Loyalty Chevrolet and crew!!

So many great things to say, I don’t know where to start. I began searching for a new truck in 2023. Saw Loyalty’s commercials and the perks they offered (lifetime free inspections/oil changes/etc) and wanted to go with them. Because I work with mechanics, I asked the head one if he recommended a dealership and he suggested one even further from me. Long story short, I ended up buying from a different dealer even further than the recommended one. That dealership bent over backwards to help me find the exact truck I wanted, worked tirelessly to get me the best deal I could (didn’t have good credit back then, but not bad credit either), and ended up doing a dealer swap for mine. After I signed all the paperwork and drove off in my new whip, I felt on top of the world. This dealer, Haley Chevy in Midlo, did all that and offered my first service free……and that was it. After that service, I never heard from them again, and couldn’t get in contact with anyone, nothing. So I decided to use my local dealer, Whitmore. Never had any real problems with them. The occasional overpricing estimate for things sure, but most of the time I just felt like another number to them. Good truck service, but lacking on the customer service. Then summer came and my check engine light came on. Called Whitmore, but they couldn’t fit me in due to staffing. So I tried Haley GMC by the airport. I was about to go on vacation and needed my truck, so I simply asked if they could squeeze me in real quick to see how major of an issue it was. The service rep was rude and his demeanor gave off “here’s another white lady asserting herself to the front of the line” vibes. I am not like that at all. Took it to Whitmore after my vacation and they got the needed part in faster than Haley. So where does Loyalty come in, you ask? My truck wouldn’t start (engine) but it also wouldn’t turn off (completely). So I called around (again, Whitmore was too busy) and when I tried Loyalty, I spoke to Kait. Cannot say enough good things about her. She recommended a good tow company to bring it to Loyalty. Kait gave me updates every step of the way. When it was ready to pick up, she complimented some of my accessories and decorations. The problem was a simple fuse issue that only cost me the $190 diagnostic fee (still hurt my wallet) plus the tow fee. So when it came time for my state inspection and an oil change, there was no question where I was taking it: Loyalty. When I finally met Kait, I thanked her for all her help previously and she gave my truck even more compliments. She also gave me recommendations on more upgrades and accessories when I told her what I wanted to do with my truck. Later I overheard her helping another customer to which she went above and beyond to help them, too. Even if what she said to me are things she says to every customer, she made me feel valued, appreciated, and dare I say a little giddy. Whenever her next review is, she deserves a raise and/or should be considered for a promotion. Don’t let her go! Thank you for taking such good care of my truck, my most prized possession, and making me feel like my patronage matters to your business. You have gained my loyalty! Just wish I had actually called Loyalty back in 2023 to buy my truck through them. Womp on my part