Loyalty Nissan Short Pump

Eric Easter!! What a great guy! Sold me a great SUV, helped me talk to my insurance. And help me has much as he can!

I can honestly say this was one of the best car buying experiences I’ve had so far. Logan was incredibly easy to work with, personable, and made the whole process smooth. Loyalty has always treated me well, and I highly recommend them!

I am thoroughly surprised by the customer service at Loyalty Nissan of Short Pump. Looks like they just switched ownership since it used to be Nissan of Richmond. Today, I got an oil change and state inspection all for free because I purchased my 2022 Nissan Sentra vehicle here last year. I am now a Lifetime Loyalty member. Chandra, the service advisor who assisted me is so kind and made me feel welcomed for my car's first service here. I love the interaction I had with her although she was not my assigned Service Advisor and was just covering for my assigned service advisor, Donnie W. I was able to speak to Donnie over the phone when she gave me a call due to some recommended services. Both Chandra and Donnie are very pleasant to talk to and it made me feel very comfortable to go in and get my vehicle serviced with them. My car was quite dirty from last night's rain and the pollen came off the vehicle. I apologized to Chandra while she was doing the walk through of the exterior of my vehicle for state inspection. She said not to worry and that they were going to run it through the wash for me!!! I didn't think they would have done it, but when I picked up my car, there it was... super shiny and clean. I really want to thank Chandra for the positive and friendly interaction I had with her in person, and Donnie's friendly interaction over the phone when we discussed about my recommended services. I am glad my vehicle passed the state inspection and my car looks great!!! I can't wait to go back to take my vehicle here again. Thanks for everything. Because of my interactions here, I dont feel as anxious as I did when I dropped it off this morning. I hope that the folks at the service area know what a wonderful job they do and to keep up the great work.

I had an amazing day. The team at Nissan Short Pump are awesome. They really went above and beyond to get me into a nice ride. Especially Logan she is awesome she even got me a birthday cake.and she sang hapoy birthday. Thats a place that shows they care about their customers. Well how about they care about people. I would highly advise stopping by and checking out the inventory and when you do be sure to say hello to Logan.

Spent some time here last week and Jamori and Muhammad were amazing. Patience and hospitality. Listening to my concerns and needs. Left that night in what I wanted!! Great team here with the managers as well.