Luther Brookdale Chevrolet

It was awesome. I’ve been in there before and Ali helped me out but wasn’t ready to move forward with anything. When I came back I worked with Alberto. He was honest, helpful and made the process very easy. I then worked with William to get the best price I could for the new truck. Tony helped me sign all the paperwork in Financing. Overall had a great experience with them. I’ll definitely come back and work with them again. I love my new truck!

This was my first time at this dealership. I walked in late on a Saturday with a specific truck and price in mind. Dakotah and his manager (I forgot his name, sorry!) were fantastic and worked very hard to meet all of my expectations. The process was simple, fair, and focused on everything I wanted, and nothing I didn’t. They all stayed late to make sure I had everything I needed. Very impressed with everyone involved and would come back again.

I own a 2025 Suburban and recently discovered a cracked rim on the front passenger side wheel — something I’ve never seen happen before. I called the dealership ahead of time to confirm that the rim could be ordered and would be covered under warranty. They told me it would be, pending inspection and approval from GM’s warranty department. I brought the vehicle in, and after inspecting it, the technician documented in writing that the rim had not been damaged by an impact (no curb, pothole, etc.). They submitted everything to the GM warranty department, but the claim was denied. The warranty department stated the crack was not due to a defect in material or workmanship. I asked the service rep how they came to that conclusion. He told me he had no idea, especially since the rim was smooth all the way around and showed no signs of impact. He suggested I open a case with GM customer service, so I did. After roughly 10 phone calls and sending them all of the documentation — including the dealership’s written note confirming there was no impact damage — GM customer service told me they had no way to contact the warranty department to find out why the claim was denied. In the end, they said there was nothing they could do. So here I am, writing this review because it feels like I’ve hit a dead end. If I had actually hit something, I would have paid for the rim and moved on. But I didn’t — the rim just cracked, and I have no explanation why. I kept the damaged rim and am more than willing to bring it in for someone to inspect. It looks brand-new except for the crack. I’ve also attached several photos of the rim, and the technicians report in which he says there is no evidence of impact damage. I tried to attach videos. I’ve bought GM vehicles my entire life, but this experience has really left me disappointed.

Bought a used vehicle from here about 6 months ago and was told it was in great working condition. The oil started leaking within a month and after spending hundreds of dollars trying to fix things, we were informed that the transmission went out. I called the dealership to see if anything can be done, but no. I am stuck with $10000 auto loan and I would need another $5000 to get the transmission replaced.

Lance and everyone were friendly and extremely helpful! Extra time was taken to ensure I was made aware of the features included with, and the options available for, my new Trax. Lance took the time to help set up the new car, which was extremely helpful. I was very pleased with my buying experience and am loving my new Trax!!!