Luther John Hirsch's Cambridge Chrysler Jeep Dodge RAM

I would strongly recommend going somewhere else. This was one of the most unprofessional and shady dealership experiences I’ve had. From the beginning, communication was terrible. My mom submitted a co-signer application, there were issues with it, and instead of helping resolve anything, the salesperson was slow to respond and offered very little support. The finance staff was also rude and dismissive, which made the entire process even worse. After dragging things out, I was finally contacted at the end of the day right before closing and told I couldn’t get approved, even with a co-signer and a significant down payment. Then by Monday, I was told the vehicle had already sold over the weekend. The timing and the way everything was handled felt misleading from start to finish. Nothing about this experience felt honest, transparent, or customer-focused. It felt like excuses, poor communication, and a complete lack of professionalism. This place does not value people’s time, and based on my experience, I would not trust them to do business fairly.

I am very picky about my vehicles (trim, options). After a very frustrating day of greedy, difficult dealers in the Twin Cities area, I arrived at Cambridge with low expectations and a cranky attitude. The truck I wanted to see here was a bit higher trimmed and more expensive than I budgeted for. David and his team were great and took care of me: when I found a few odd items on the vehicle (example: aftermarket windshield that rendered the HUD hard to use), they took the cost of fixing those issues off of the price tag. After some additional negotiation on top of those items, I ended up buying a beautiful truck from them. Turned a bad day into a great one. Thank you guys!

So their salesmen Jim Klersy randomly emailed us offering to beat any quotes he had by $500. So I sent them over to him, he replied back with his own quotes indeed doing just that. But then when I started asking him some specific questions, he suddenly backed out stating this wasn't a real car deal, or something, whatever that means. That just means he had no intentions of ever honoring his word. Don't shop here, people.

Took over 3hrs for an oil change. They don’t tell you that they service other vehicles ahead of yours if the other customer waits at the dealership, even when they come in after you. That is terrible customer service. When I set a time to have my vehicle serviced I expect it to be done in a reasonable time regardless where I am waiting. 3hrs for an oil change is unacceptable. Last time I go here I guess.

Matt and Clay thanks so much for the rockstar experience!