Lynch Chevrolet

I took my car in for a diagnostic test that was originally supposed to cost $150, and two weeks went by without them ever calling me. I finally called them, and they told me they didn't know what was wrong with my car, that they thought it had the wrong engine, but they weren't sure. They said the total cost was $395 for the diagnostic and some parts they replaced. I never authorized them to replace anything, and they never called me about it. Now they're calling me saying I have to pick it up or they'll charge me for storage. I don't recommend taking your car here; they'll try to charge you extra fees that you never authorized and were never informed about.

There was a long line when I arrived, but the service reps came out right away and talked me through the process. I came for an oil change and 60,000 mile service. Communication from the service person was prompt and detailed with it being completed in a timely manner.

I always go to Lynch when I'm looking for a new or used vehicle. I've never had a bad experience with sales or service. I've worked with Everette on 3 or more occasions and he always does an excellent job - even after the sale! Highly recommend Lynch. You won't be disappointed!

I want to begin by saying this does not reflect on the sales side of Lynch where I bought my car or the collision department that I have not used. I would also say that the front facing service experience in all areas of Lynch has always been positive. That being said, the service department has soured me to the point I won’t be back to Lynch in any capacity. I have used the service department at lynch exclusively since purchasing my car in from Lynch new in October 2022 and there have been a series of issues that have led me to decide not to return. To start, no matter how many times I make an appointment through Lynch’s online scheduler I am continuously told they don't have me on the schedule. I believe this is why a simple oil change routinely takes over an hour from check-in to keys in hand. Two oil changes ago I left Lynch only to shortly thereafter have my check engine light came on. Upon calling Lynch I was advised to check that the oil dipstick was still in the car and seated properly. Sure enough, the dipstick had not been put back in. I’m no mechanic but that seems like some day one level stuff. Still, mistakes occur and I’m not one to complain about easy fixes. This was until my last visit on 11/12. I came in for an oil change and a tire rotation for which had scheduled online and for which was, again, not found. Nevertheless the service advisor stated they could get me “right in”. Nearly an hour and a half later my car was finally ready but when I got in it I noticed something odd. My dashcam had been disabled. I decided to go ahead and review the last video and observed the car being driven “right in” to the shop and then “right out” the back door to a parking lot. At that point whomever was in it can be heard fiddling around for about a minute until the dashcam is deliberately unplugged. Oddly enough the camera I use is a simple one that does not record when the car is off. I found its deliberate disabling to be deeply troubling. To make matters worse, shortly after getting my car back the check engine light came on again, this time throwing a code for an issue with the active grill shutter system. I have not yet had a chance to have my car brought into a shop but at this point I will not be taking it back to Lynch. I simply cannot trust my car in the hands of a shop that has proven themselves to be at best incompetent. Its unfortunate that having my car diagnosed will cause additional expense but I’m fearful that taking it back to Lynch will result in the same expense and possibly an attempt to cover up whatever has caused the issue with the active grill shutters if it was indeed caused by the shop.

It took two hours to complete, which we feel is a long time. But, we appreciate you checking the systems and washing our vehicle.